Open To Work
Antonio Valastro
Crowley,TX
Summary
IT Support professional with extensive experience in troubleshooting a range of operating systems and providing user training. Expertise in incident management, network troubleshooting, and technical documentation to support operational excellence and minimize downtime across various environments.
Certification
- CompTIA A+
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure AI Fundamentals (AI-900)
- ITIL Foundation
- CompTIA Network+, In Progress
- CompTIA Linux+, In Progress
- CompTIA Security+, Planned
Overview
3
3
Certifications
Skills
- Technical support
- Incident management
- Microsoft 365 proficiency
- Windows 10 and 11
- Linux and macOS
- TCP/IP networking
- DNS and DHCP configuration
- VLANs and VPNs management
- Network troubleshooting skills
- Azure proficiency
- Access management
- PowerShell scripting
- Linux command line
- Windows CLI proficiency
- Documentation creation
- SLA monitoring
Work History
Lead QA / Trainer
All American Tire Recyclers
- Developed and delivered onboarding and operational training programs for new employees.
- Trained staff on systems, procedures, quality standards, and safety compliance.
- Investigated process deviations, identified root causes, and implemented corrective actions.
- Maintained detailed documentation and compliance records while supporting operational excellence.
Help Desk Technician
Mannheim Auto Auction
- Resolved technical support requests for employees and clients involving hardware, software, and system-access issues.
- Diagnosed and troubleshot issues affecting auction and sales operations to minimize downtime.
- Communicated technical solutions to users while maintaining high levels of customer service.
- Escalated complex issues and documented resolutions to improve support efficiency.
Shift Supervisor
US Foods CHEF'STORE
- Coordinated staffing, workflow, and issue resolution to uphold service levels and enhance customer satisfaction.
- Supervised daily operations and team performance to ensure optimal service in high-volume retail environment.
- Assisted in employee training and streamlined operational processes to improve team efficiency.
Education
Some College (No Degree) - Information Technology
Projects
- Home Lab Administration, Configured Windows and Linux systems, managed permissions, practiced networking, OS deployment, troubleshooting, and documentation.
- Azure Cloud Lab, Deployed Azure resources, implemented RBAC concepts, and practiced cloud administration and security.
Work Preference
Desired Job Title
Lead QA / TrainerHelp Desk TechnicianShift SupervisorWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteLocation: Crowley, TX, US
Open to relocation: Yes