Seasoned Automotive Technician with solid background in vehicle repair and maintenance. Possess strong diagnostic skills, adept at troubleshooting complex mechanical issues while ensuring quality customer service. Demonstrated abilities in team leadership, task management, and effective communication. Previous roles have seen significant improvements in efficiency and customer satisfaction rates due to innovative problem-solving strategies and a commitment to continuous professional development.
Overview
21
21
years of professional experience
Work History
Enforcement Investigator
State of CA Bureau of Automotive Repair
San Diego
07.2022 - Current
Investigate consumer complaints which require knowledge of automobile mechanics and pollution control systems
Mediate complaints between consumers and automobile repair shops and uncover practices that may be fraudulent
Provide instructions, training and information to technicians, mechanics, garage owners, and consumers regarding laws and regulations pertaining to the Automotive Repair Act and the mandatory Vehicle Inspection and Maintenance Program
Conduct inspections of repair dealers and licensed facilities to ensure compliance with the provisions of the law
Prepare documented vehicles in order to detect incompetence or fraud
As a team member, participate with other staff to improve processes.
Participate in conducting investigations and develop recommendations for appropriate disciplinary action
Prepare detailed reports of investigations for the court system
Daily use of programs like Word, Excel, Adobe, Sharepoint, DocuSign, PowerPoint
Diagnose and repair all systems in vehicle including brakes, emissions, fuel injection, occupant restraint, body, driveline, transmission, engine, axles and transfer case.
Perform yearly smog inspection on government fleet vehicles using government fleet smog license.
Electrical system diagnosis using specialized shop equipment to include testers, test lights, scan tools, oscilloscopes, digital multimeters.
Use of shop equipment as in vehicle lifts, drills, hydraulic press, sanders, plasma cutters, torches, welders, tube benders, CNC tables and software.
Create work orders in computerized system and log/track fleet vehicle mileage, repair history, parts used/ordered, labor and repair notes.
Inspect vehicle damage prior to repairs and after repairs to verify repairs were done in accordance with agency guidelines.
Diagnose and repair safety/law enforcement equipment including siren, service radio, locks and lights.
Fabricate and repair all aspects of vehicle including exhaust, skid plates, frame, interior cage.
Fleet vehicle repair ranging from spark plugs, injectors, fuel pumps, oil pumps, axles, hub assemblies, turbochargers, water pumps, hoses, radiators, emissions system diagnosis and repairs.
Quote and order parts as per agency guidelines.
Communicate with team of mechanics and station leadership to keep fleet operational.
Automotive Mechanic WG-10
Naval Facilities Engineering Command Southwest
San Diego
04.2012 - 08.2018
Preventative maintenance services, troubleshooting, diagnostic repair and parts/component replacement on a variety of vehicles and equipment including electric vehicle, forklifts, tractors, trailers, sweepers, automobiles and small to full size trucks.
Repair and service brake systems including pads, rotors, caliper, lines, drums, rotors, modules, anti lock brake sensors and wiring, brake lamp diagnosis and repair.
Road call services at multiple bases and locations in San Diego area
Routinely teardown, adjust, repair, reassemble and run operational checks on components using technical manuals and safety equipment along with tools and equipment designed for needed repairs.
Test, diagnose and repair important systems using technical manuals, wiring schematics and diagrams.
Performed yearly smog inspections on government owned gasoline and diesel vehicles using government fleet smog license.
Create work orders in computerized system- Communicate with various facilities/groups to create maintenance schedule for government vehicles on base and supporting facilities.
Inspect vehicles after outside vendor or repair facility repairs completed to verify repairs done to standard put in place by supervisor.
Coordinate warranty and body collision repairs to government equipment in accordance with guidelines and ethics policies.
Train lower level co-workers and apprentices
Performed duties as journeyman level mechanic with little to no supervision.
Automotive Technician
Carl Burger Chrysler Jeep Dodge Ram
La Mesa
09.2009 - 04.2012
Conducting repairs on critical vehicle systems to include engine, transmission, axle and driveline, electrical, ignition, starting and charging, emissions, drivability and preventative maintenance.
Diagnose and repair safety systems including occupant restraint, ABS, brake pads, rotors, calipers, hoses and lines along with sensors.
Perform manufacture recalls and warranty repairs
Communicate with customers on concerns and repair recommendations.
Fuel and ignition system repairs including injectors, fuel pumps and regulators
Emissions repairs including, catalytic converters, oxygen sensors, emissions sensors and evap system diagnosis and repair.
Vehicle communication network diagnosis and repair using scanners, oscilloscopes/lab scopes.
Quote labor and order parts within computer system to include detailed labor notes.
Automotive Service Technician
Poway Chrysler Jeep Dodge Ram
Poway
02.2007 - 06.2008
Routine vehicle maintenance
Specialized in heavy engine diagnosis and repair including engine teardown and rebuilt/replace, cylinder head rebuilds, gaskets/seal installs, oil leak and consumption diagnosis and repair.
Inspect and communicate findings with service advisor along with direct communication with customer to verify concerns and explain repair procedures.
Inspect vehicles with repeat concerns and previously repaired by local independent shops and communicate with insurance companies/manufacture warranty representatives.
Inspected vehicle systems including brakes, suspension, steering, shocks/struts, ball joints, brake lining/pads, hoses/lines, sensors and replace parts as needed
Input vehicle diagnosis and repair notes in computerized system in clear and detailed manner.
Performed computerized front end Alignments
Safely used shop equipment including scanners, hand and power tools, welders, torches, engine hoists and vehicle lifts.
Automotive Service Technician
Jack Powell Chrysler Dodge
Escondido
04.2005 - 02.2007
Conducted safety inspections of entire vehicle, communicating issues and concerns with service advisors and customers.
Served as a maintenance technician with minimal supervision in a customer service environment responsible for diagnosing and repairing systems to include brakes, suspension, engine, transmission, cooling, ignition, electrical starting and charging and driveline.
Maintained neat and organized work environment according to safety and repair center guidelines and policy.
Education
Technical or occupational certificate - Automotive Technology
Compliance Investigator II, Marijuana Enforcement at Colorado Department of RevenueCompliance Investigator II, Marijuana Enforcement at Colorado Department of Revenue