Antonio V. Turner
Auto care center team lead
Birmingham,Alabama
Summary
Self-motivated individual Experienced organization specialist Knowledgeable of business practices and procedures Skilled in client management, communication, and customer satisfaction
Seasoned Auto Care Center Manager with background in overseeing both administrative and technical aspects of automotive service centers. Skills include team leadership, customer service, inventory management, as well as operational efficiency. Known for improving performance standards and enhancing productivity with forward-thinking leadership. Demonstrated success in maintaining highest levels of service to achieve customer loyalty and satisfaction.
Overview
18
18
years of professional experience
Work History
Auto Care Center Manager
Walmart
Birmingham, AL
12.2014 - Current
- Supervised daily operations of auto care services.
- Trained and mentored staff on automotive procedures.
- Ensured compliance with safety and quality standards.
- Managed inventory levels and ordered necessary supplies.
- Coordinated schedules for service appointments and staff shifts.
- Resolved customer inquiries and addressed service concerns.
- Implemented process improvements for efficient workflow.
- Maintained equipment and ensured proper functioning of tools.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Monitored employee performance to ensure quality workmanship was being delivered on time.
Automotive Specialist
National Tire and Battery
Birmingham, USA
01.2013 - 11.2014
- Evaluated vehicles damage and repairs
- Responsible for premium customer care service
- Responsible for quality improvement projects
- NTB TBC Corporation is one of the nation's largest vertically integrated marketer of tires for the automotive replacement market. The Company's retail operations include Company-operated tire and automotive service centers under the “Tire Kingdom", "Merchant's Tire & Auto Centers", and "National Tire & Battery" brands, and franchised stores under the "Big O Tires" brand. TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the United States, Canada, and Mexico.
- Diagnosed automotive issues using advanced diagnostic tools and equipment.
Tire Lube Express Associate
Wal-Mart
Birmingham, USA
01.2010 - 01.2013
- Maintenance of store quality
- Manage hazardous material spills
- Customer service and management
- Maintain and monitoring compliance to store and company policies
Forklift Driver /Warehouse Assistant
Gulf Eagle Supply
Birmingham, USA
01.2008 - 01.2010
- Assists warehouse manager in various material
- Actively participated in the recruitment of new accounts
- Strategic Planning and Task Management Meetings
- Customer service and management
Education
Birmingham City School Studies
Maranathan Academy
Birmingham, Alabama 02.2007 - 06.2007
Skills
- Equipment maintenance
- Inventory management
- Diagnostic troubleshooting
- Quality control
- Vehicle inspection
- Customer relationship management
- Staff training
- Problem solving
- Effective communication
- Conflict resolution
- Team leadership
- Safety compliance
- OSHA regulations
- Shop safety protocols
- Work order management
Affiliations
Alabama High School Athletic Association
Honors Awards And Fellowships
- Actively involved in church organization and mentorship program
- Automotive Service Specialist Award
Timeline
Auto Care Center Manager
Walmart
12.2014 - Current
Automotive Specialist
National Tire and Battery
01.2013 - 11.2014
Tire Lube Express Associate
Wal-Mart
01.2010 - 01.2013
Forklift Driver /Warehouse Assistant
Gulf Eagle Supply
01.2008 - 01.2010
Birmingham City School Studies
Maranathan Academy
02.2007 - 06.2007