Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Seth Irwin

Blaine,MN

Summary

Dynamic Auto Care Center Manager at Walmart with a proven track record in employee training and conflict resolution. Expert in equipment maintenance and performance monitoring, successfully enhancing customer satisfaction and team productivity. Recognized for developing effective service standards and fostering a collaborative work environment, ensuring operational excellence and high-quality service delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Auto Care Center Manager

Walmart
Hastings, MN
06.2024 - Current
  • Managed daily operations of a busy auto care center, including scheduling appointments and assigning tasks to staff.
  • Inspected tools and equipment used by mechanics regularly for signs of wear or damage.
  • Monitored employee performance to ensure quality workmanship was being delivered on time.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Developed and implemented customer service standards to ensure high levels of customer satisfaction.
  • Conducted regular meetings with staff members to discuss goals, objectives, and performance reviews.
  • Assisted with the operations of the entire store, as a salaried leader and total store manager

Overnight Manager

Walmart
Andover, MN
02.2023 - 05.2024
  • Adjusted staffing levels according to demand throughout the night while staying within budget constraints.
  • Developed strategies for improving team productivity and efficiency through effective communication techniques.
  • Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
  • Conducted daily shift meetings to review tasks and goals for the evening.
  • Responded quickly to emergency situations such as power outages or equipment malfunctions.
  • Communicated regularly with managers from other shifts regarding current events or changes in policy.
  • Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
  • Hired team members and trained in collaborative team environment.

Overnight Team Lead

Walmart
Spirit Lake, Iowa
05.2022 - 02.2023
  • Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
  • Trained new employees on safety protocols, job duties, and customer service standards.
  • Provided leadership and guidance to overnight team members.
  • Identified opportunities for process improvements within the department and shift.
  • Worked closely with human resources to support employee management and organizational planning.
  • Maintained positive working relationship with fellow staff and management.

Auto Care Center Service Manager

Walmart
Spirit Lake, IA
05.2020 - 05.2022
  • Trained and developed technicians in all of the services performed by Walmart.
  • Explained and handled issues with customers about the services they received.
  • Explained and upheld all of the policies and procedures of Walmart and the Auto Care Center.
  • Maintained and organized the paperwork of all services performed on a daily basis.

Tire and Lube Express Technician

Walmart
Spirit Lake, IA
02.2015 - 05.2020
  • Maintained a safe working environment by adhering to all safety policies and procedures set forth by the company.
  • Conducted routine maintenance services such as oil changes, lubrication of chassis parts, replacing filters and performing tune-ups.
  • Maintained an organized work area including cleaning tools and wiping up spills immediately after use.
  • Performed oil changes, tire rotations and other preventive maintenance services on customer vehicles.
  • Tested batteries using specialized equipment such as hydrometers and load testers.
  • Educated customers on the importance of regular vehicle maintenance services.
  • Replaced worn tires with new ones according to customers' specifications.
  • Ensured that all tools were properly stored away after each shift.
  • Completed paperwork accurately documenting all service performed on each vehicle.
  • Checked air pressure in tires and filled them with correct inflation levels as necessary.

Education

High School Diploma -

McGregor High School
McGregor, MN
06-2014

Skills

  • Employee training
  • Customer service
  • Equipment maintenance
  • Team building
  • Conflict resolution
  • Performance monitoring
  • Inventory management
  • Staff supervision

Affiliations

  • Fishing
  • Basketball
  • Traveling
  • Hiking

Certification

  • Federal and State Food Safety Certification

References

References available upon request.

Timeline

Auto Care Center Manager

Walmart
06.2024 - Current

Overnight Manager

Walmart
02.2023 - 05.2024

Overnight Team Lead

Walmart
05.2022 - 02.2023

Auto Care Center Service Manager

Walmart
05.2020 - 05.2022

Tire and Lube Express Technician

Walmart
02.2015 - 05.2020

High School Diploma -

McGregor High School

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