Antonio Wildman
Spring Hill,TN
Summary
My objective is to enhance my overall well-being and personal satisfaction by pursuing a path that enables me to perform to the best of my abilities. Through visionary leadership, recognition of others, humility, and a commitment to improving my environment, I aim to create a better present and future for myself and those around me.
Overview
3
3
years of professional experience
Work History
Body Shop Technician
Western Express, Inc.
Nashville, TN
01.2024 - Current
- Collaborated with team members to ensure seamless service delivery and optimize workflow in the body shop.
- Enhanced customer satisfaction by providing high-quality repairs and maintaining a clean workspace.
- Improved overall appearance of repaired vehicles by expertly color-matching paint applications during refinishing processes.
Housekeeping Coordinator
The Joseph A Luxury Collection Hotel Nashville
Nashville, TN
04.2023 - 01.2024
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Collaborated with other departments to resolve guest issues promptly, fostering a seamless service experience for guests.
- Served as a liaison between the housekeeping department and front desk staff, facilitating clear communication regarding room statuses and guest requests.
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Managed lost and found items effectively, ensuring timely return of belongings to guests when possible.
Housekeeping Inspector
The Joseph A Luxury Collection Hotel Nashville
Nashville, TN
01.2022 - 04.2023
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Supported management in hiring decisions by participating in the interviewing process for potential housekeeping staff members.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Improved overall hotel appearance with diligent attention to detail during inspections.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
Housekeeping Room Attendant
The Joseph A Luxury Collection Hotel Nashville
Nashville, TN
07.2021 - 01.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Education
Prospect College
St. Mary, Jamaica 06.2018
Skills
- Customer service-focused
- Task Delegation
- Strong Organization
- Guest Relations
- Adaptive
- Hardworking
- Empathetic
- Initiative
- Active listener
Timeline
Body Shop Technician
Western Express, Inc.
01.2024 - Current
Housekeeping Coordinator
The Joseph A Luxury Collection Hotel Nashville
04.2023 - 01.2024
Housekeeping Inspector
The Joseph A Luxury Collection Hotel Nashville
01.2022 - 04.2023
Housekeeping Room Attendant
The Joseph A Luxury Collection Hotel Nashville
07.2021 - 01.2022
Prospect College