ANTONIO WILSON

Dynamic and adaptable Supervisor with a history of driving team performance and exceeding goals. Proactive and results-oriented professional with a proven ability to identify and address challenges efficiently. Experienced helper with a background in assisting with various tasks and projects. Motivated and self-driven helper with a passion for assisting others and delivering high-quality results. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict-resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

• Managed a team of customer service representatives to ensure high-quality service for clients.
• Resolved escalated client issues promptly and effectively to ensure overall client satisfaction.
• Implemented security procedures to prevent theft and vandalism.
• Trained in emergency response protocols and first aid.
• Conducted regular security patrols of the premises.
• Managed access control systems and monitored CCTV cameras.
• Developed and implemented shelter policies and procedures.
• Facilitated training and support for shelter staff and volunteers.
• Ensured a safe and welcoming environment for shelter residents.