Tiana Esparza
Colorado Springs,CO
Summary
Dedicated mental health professional bringing background working with individuals suffering from substance abuse and behavioral disorders. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues. Collaborative with multidisciplinary teams to create solid support networks for client needs.
Overview
9
9
years of professional experience
Work History
Supervisor
Springs Rescue Mission
Colorado Springs
- Current
- I began the Mission as a Shelter coordinator
- In this role I worked in all 3 shelters, the women's shelter, men's and entry shelter
- I was in this position for 6 months before I was promoted to Vocational training supervisor
- In this role I was with clients from day one at intake to get into the Hope Program and train them to be 'work ready'
- Recently I have been moved to supervisor in the Facilities and maintenance department where I developed an 'advanced custodial' program to train clients interested in custodial work.
Intern/ Office Manager
Hoffler & Associates
01.2021 - 12.2022
- I was in charge of the office work, i.e.- Paperwork, billing, cleaning, etc
- I completed my internship for my BA in addictions counseling and therapy
- The office is a DUI office
- I sit in and help with DUI groups.
Intern
Hind's Feet Counseling
Colorado Springs, CO
11.2020 - 01.2021
- Performed administrative tasks such as filing, data entry, and document preparation.
- Provided support to team members with project-related activities.
- Drafted emails, memos, letters, and other correspondence as required.
- Assisted in developing and implementing individual and group counseling sessions.
- Conducted intake interviews to assess clients' mental health status, determine appropriate services, and develop treatment plans.
- Provided crisis intervention services for individuals experiencing emotional distress or behavioral issues.
Customer Service Rep
Evicore
12.2017 - 12.2018
- I was a customer center rep for a call center that dealt with insurance and health issues for customers
- I built the beginning files for patients before they were seen with a doctor.
Supervisor
La Casita Mexican Grill
06.2015 - 12.2017
- I was the front of the house supervisor
- I was in charge of money, orders, employees on my shifts, and scheduling.
Education
Working towards a BA in human services with a minor in Criminal Justice - Human Services
UCCS
05.2024
Diploma -
Eaglecrest High School
01.2009
Skills
- Works well under pressure
- Very motivated
- Independent
- Great at multitasking
- Punctual
- Reliable
Other
I work in the daycare at my church, New Life
Languages
- English
- Spanish
Languages
Spanish
Professional
References
References available upon request.
Timeline
Intern/ Office Manager
Hoffler & Associates
01.2021 - 12.2022
Intern
Hind's Feet Counseling
11.2020 - 01.2021
Customer Service Rep
Evicore
12.2017 - 12.2018
Supervisor
La Casita Mexican Grill
06.2015 - 12.2017
Supervisor
Springs Rescue Mission
- Current
Working towards a BA in human services with a minor in Criminal Justice - Human Services
UCCS
Diploma -
Eaglecrest High School
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