Gareth Gras
West Caldwell,NJ
Summary
Enthusiastic individual experienced in leading team members assigning tasks, training employees, analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Excellent communication skills coupled with over 20 years of experience.
Overview
24
24
years of professional experience
Work History
Supervisor
New York Sports Club
01.2022 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments and outside vendors to achieve organizational goals.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintaining and repairing gym equipment.
- Responsible for purchasing any tools or parts required.
- Basic electrical and plumbing repairs.
- Use and maintenance of company vehicle.
Technician
New York Sports Club
06.2004 - 01.2022
- Maintaining and repairing gym equipment.
- Responsible for purchasing any tools or parts required.
- Basic electrical and plumbing repairs.
- Use and maintenance of company vehicle.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Staff Writer
NGSC Sports
08.2012 - 06.2018
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
- Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
- Consistently met tight deadlines under pressure while maintaining high levels of accuracy in writing style.
Manager
Suncoast
11.1999 - 06.2004
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Responsible for cash bank deposits nightly.
- Inventory control
Education
Bachelor of Arts - English
Lehman College of The City University of New York
The Bronx, NY05.2018
Skills
- Training and mentoring
- Goal-Oriented
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Troubleshooting
- Time Management
- Strategic Planning
- Project Management
- Inventory Oversight
Creative Writing, Youth Sports Coach, Musical Endeavors
I like to spend my free time writing fiction, producing music, coaching youth sports and spending time with my family.
Timeline
Supervisor
New York Sports Club
01.2022 - 03.2024
Staff Writer
NGSC Sports
08.2012 - 06.2018
Technician
New York Sports Club
06.2004 - 01.2022
Manager
Suncoast
11.1999 - 06.2004
Bachelor of Arts - English
Lehman College of The City University of New York
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