Antonio Alexander Alcala
Ontario,CA
Summary
Results-driven event coordinator with expertise in guest relations and an extensive background in customer service. Known for strong communication skills and effective collaboration with others, ensuring seamless execution of events and exceptional customer experiences.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Event Coordinator
Freelance
Los Angeles, California
05.2022 - Current
- Coordinated event logistics, including venue selection and vendor organization.
- Developed event timelines to ensure smooth execution of all activities.
- Managed attendee registrations and communicated updates effectively.
- Collaborated with marketing teams to promote events through various channels.
- Oversaw on-site event setup, ensuring all equipment was in place.
- Provided on-site support during the event, resolving issues promptly.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
Customer Service Attendant
Vons Companies
Upland, California
10.2019 - 12.2025
- Assisted customers in locating products and answering inquiries.
- Collaborated with team members to improve customer service experiences.
- Handled customer complaints with empathy and professionalism.
- Supported promotional events by setting up displays and signage.
- Greeted customers and provided friendly customer service.
- Handled cash register transactions accurately and efficiently.
- Resolved customer complaints in an efficient and timely manner.
- Answered incoming calls in a professional manner and responded to customer inquiries.
- Ensured that all customer queries were addressed appropriately in a timely manner.
- Participated in team meetings to discuss new strategies for improving customer service experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts and empathy to de-escalate angry customers during telephone interactions.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA06-2020
Some College (No Degree) - Political Science - No Degree
Pierce College
Woodland Hills, CASkills
- Event logistics
- Social media marketing
- Customer relationship management
- Promotional event coordination
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Multitasking and organization
- Event planning
- Room setup and breakdown
- Verbal and written communication
- Public speaking
- Guest management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Turkish
Elementary
Portuguese
Limited
Certification
Ordained Minister (ULC)
Timeline
Event Coordinator
Freelance
05.2022 - Current
Customer Service Attendant
Vons Companies
10.2019 - 12.2025
High School Diploma -
Granada Hills Charter High School
Some College (No Degree) - Political Science - No Degree
Pierce College