Antonio Borjas
Miami
Summary
Bilingual, resourceful hard-worker able to handle diverse job requirements and meet company goals. Consistently looking for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems efficiently, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Columbus Capital Lending
05.2023 - Current
- Assist clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborate with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyze loan applications and credit reports to determine loan eligibility and risk level.
- Follow up with clients on missing loan documents, providing guidance on best way to complete application process.
Loading Dock Associate
Diamonette Party Rentals
12.2022 - 05.2023
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
Fulfillment Center Associate
Amazon
03.2020 - 08.2021
- Reduced fulfillment errors by using RF scanners to quickly and efficiently sort hundreds of packages.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Entered package information into company's computer system.
- Unloaded deliveries from trucks in prompt fashion.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
General Lines Agent
Insurance Nation
03.2019 - 06.2019
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls as well as attending clients in auto dealership and providing insurance for newly purchased vehicles.
- Advised customers about new products and assisted customers in determining best policy for their specific needs.
- Licensed in every insurance except life insurance. (2-20 license)
Crew Member
Moes Southwestern Grill
02.2017 - 11.2017
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete customer orders.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
BBA - International Business
Florida International University
Miami, FL05.2023
Skills
- Maintaining Quality Assurance Standards
- Reading Comprehension
- Critical Thinking
- Workplace Safety
- Customer Accounts Management
- Client Needs Analysis
- Persuasive Negotiations
- Underwriting and Adjustments
Certification
- Property Management, Gold Coast Schools - May 2023
- Licensed General Lines Agent, Insurance Nation - 2019-2021
- Mortgage Loan Originator, Columbus Capital Lending - May 2023-present
Hobbies
Chess, Fishing, Sports.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Mortgage Loan Officer
Columbus Capital Lending
05.2023 - Current
Loading Dock Associate
Diamonette Party Rentals
12.2022 - 05.2023
Fulfillment Center Associate
Amazon
03.2020 - 08.2021
General Lines Agent
Insurance Nation
03.2019 - 06.2019
Crew Member
Moes Southwestern Grill
02.2017 - 11.2017
- Property Management, Gold Coast Schools - May 2023
- Licensed General Lines Agent, Insurance Nation - 2019-2021
- Mortgage Loan Originator, Columbus Capital Lending - May 2023-present
BBA - International Business
Florida International University
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