Antonio Eli Cuadrado
Mission,TX
Summary
Seeking a team-oriented environment in which able to contribute and help find solutions to complex problems. Resourceful problem solver who is adept at remaining calm in stressful situations. 13+ years experience in customer service, self-motivated and proficient with computers. Looking to implement proven skills committed to balancing company goals.
Overview
13
13
years of professional experience
Work History
Financial Success Coach
Level Debt
Remote
07.2024 - Current
- Promoted a growth mindset among clients by encouraging persistence, resilience, and adaptability in achieving their goals.
- Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
- Improved client accountability and progress tracking by implementing regular check-ins and progress updates.
- Enhanced client success by developing personalized coaching strategies and setting achievable goals.
- Continuously improved own skill set by attending professional development seminars and staying current on industry trends.
- Assisted clients in overcoming obstacles by identifying potential barriers and creating actionable solutions.
Outreach Coordinator
Abramson Labor Group
12.2022 - 04.2024
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Maintained positive relationships with potential clients and regularly reached out to offer assistance to individuals.
- Pre-qualified individuals for services by collecting and verifying applicants' personal, and employment histories.
- Reach out to 100-150 clients per day and connecting them to paralegal to proceed with claim.
- Maintained 300+ cases regarding labor law.
Remote Order Specialist
Advanced Diabetes Supplies
05.2020 - 11.2022
- Reviewed and verified customer information and insurance provider information.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Recieve 80-100 inbound calls from patients, Pharmacist and Doctor's regarding patients order and update info needed such as insurance/provider info.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Telephone Customer Service Representative
Teletech
03.2016 - 03.2020
- Provided information about available products and services including membership details and purchase advantages.
- Opened new accounts and documented personal, demographic and payment information in system.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Teleperformance
09.2011 - 02.2015
- Entered customer interaction details in computer software to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Regularly exceeded daily sales and product add-on quotas.
Education
Associate of Applied Science - Pharmacy Technology
South Texas College
Mcallen, TX12.2018
High School Diploma -
La Joya Palmview High School
Mission, TX07.2010
Skills
- Fast Learner
- Multi-tasker
- Great customer service
- Interpersonal Communication
- Data entry
- Detail-Oriented
- Technical Troubleshooting
- Active Listener
- Time management
- Self-awareness
Timeline
Financial Success Coach
Level Debt
07.2024 - Current
Outreach Coordinator
Abramson Labor Group
12.2022 - 04.2024
Remote Order Specialist
Advanced Diabetes Supplies
05.2020 - 11.2022
Telephone Customer Service Representative
Teletech
03.2016 - 03.2020
Customer Service Representative
Teleperformance
09.2011 - 02.2015
Associate of Applied Science - Pharmacy Technology
South Texas College
High School Diploma -
La Joya Palmview High School