Antonio .J. Sanchez
San Pablo,CA
Summary
Motivated customer service specialist with over [5] years retail experience in a fast-paced, team-based environment. [Sale Associate] excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
6
6
years of professional experience
Work History
Sale Associate
Home Depot
111 Shoreline Pkwy. San Rafael, CA 94901
06.2007 - 12.2012
- Operated a cash register for cash.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Trained [3] new sales associates each quarter.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Followed up with over [15] customers each week to verify that they were satisfied with purchases.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
High School Diploma - High School Student
Richmond High School
2003
Skills
- Customer-oriented
- Active listening skills
- Consistently meets sales goals
- Retail sales
- Upselling techniques
- Merchandising
- Stocking
- Skilled problem solver
- Motivated team player
- Employee relations
- Natural leader
- Fluent in [Spanish/English]
- Trusted key holder
- Quick learner
- Floor set design expertise
- Training development aptitude
- Merchandising and displays
- Service industry background
- Strong communication skills
Timeline
Sale Associate
Home Depot
06.2007 - 12.2012
High School Diploma - High School Student
Richmond High School
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