Antonio R. Mejia
Spring,Texas
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager and Tech Manager
Verizon Wireless
03.2019 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Installing new products for clients in store and on location
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 15 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
Electronic Team Lead, Wireless and Electronics Specialist
Sam's Club
10.2015 - 01.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Welcomed customers to store and assessed needs in relation to electronic goods
- Assisted in transporting heavy electronics to vehicles and arranged for electronic products to be delivered to offices and homes
Bi-Lingual Contact Medical Center Rep
Legacy Community Health
01.2015 - 07.2015
- Took up to 50 - 75 inbound and outbound calls daily
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Insurance Agent
Ai United Insurance
11.2012 - 11.2014
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Associate
Costco
05.2010 - 12.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services
Medical Assistant
VILLAGE MEDICAL CENTERS
01.2009 - 02.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Intern
INTER GRATED MED CARE
09.2008 - 01.2009
- Completed daily rounds to check on 15 patients and identify any reasons for concern.
- Reviewed clinical cases to gain additional understanding of disease etiology and progression.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Interviewed patients and added key details to medical histories.
Education
CMA - Basic Medicine
Remington College
Houston01.2008
Associate of Computer Science - Computer Data and Programming
University of California - Los Angeles
Los Angeles, CA06.2007
High School Diploma -
Locke High
Los Angeles, CA06.2005
Skills
- Retail Merchandise Quality Standards
- Organizational Structuring
- Inventory Management
- Store Opening and Closing Procedures
- Product and Service Sales
- Bank and Safe Deposits
- Staff Management
- Cash Management
- Verbal and Written Communication
- MS Office Proficiency
- Desktops, Laptops and Mobile Devices
- Inventory Tracking and Management
- Documentation
- Program Implementation
- Staff Supervision
- Multitasking and Organization
Certification
HIPAA
OSHA
CPR
ASCM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Limited Working
Italian
Limited Working
Additional Information
References
Fernando Albert Alvarez Multi Media Editor – City of Stafford, Stafford Tx
Phone 832-839-3611 Acquaintance for 7 years
James Flores District Manager – Verizon Wireless, Central Texas Locations
Phone 210-480-9293 Acquaintance for 5 Years
Mike Sara Senior Store Manager – Verizon Wireless, Missouri City Tx
Phone 832-928-9023 Acquaintance for 4 Years
David Lindsey Business Manager – Verizon Wireless – Alvin Tx
Phone 281-704-2028 Acquaintance for 4 Years
Quieten Salazar Assistant Manager - Sam's Club, Houston Tx
Phone 832-693-1238 Acquaintance 6 Years
Guillermo Molina Digital Advertisement - Independent Studios, Houston, Texas
Phone 713-826-0890 Acquaintance 6 Years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When you betray somebody else, you also betray yourself.
Isaac Bashevis Singer
Timeline
Store Manager and Tech Manager
Verizon Wireless
03.2019 - Current
Electronic Team Lead, Wireless and Electronics Specialist
Sam's Club
10.2015 - 01.2019
Bi-Lingual Contact Medical Center Rep
Legacy Community Health
01.2015 - 07.2015
Insurance Agent
Ai United Insurance
11.2012 - 11.2014
Customer Service Associate
Costco
05.2010 - 12.2013
Medical Assistant
VILLAGE MEDICAL CENTERS
01.2009 - 02.2010
Medical Intern
INTER GRATED MED CARE
09.2008 - 01.2009
CMA - Basic Medicine
Remington College
Associate of Computer Science - Computer Data and Programming
University of California - Los Angeles
High School Diploma -
Locke High