Antonios Soliman
Euless,TX
Summary
Dynamic Store Manager with extensive experience at 7-Eleven, excelling in customer service and team leadership. Proven track record in enhancing employee performance and satisfaction, significantly reducing turnover rates. Skilled in operations management and staff training, fostering a positive work environment while maximizing sales through effective coaching and communication.
Overview
15
15
years of professional experience
Work History
Store Manager
7-eleven
07.2010 - Current
- Learned inventory management processes to support efficient stock replenishment.
- Assisted in training team members on customer service protocols and sales techniques.
- Operated point-of-sale systems to ensure accurate transactions and cash handling.
- Maintained store cleanliness and organization to enhance customer experience.
- Participated in visual merchandising efforts to promote product displays effectively.
- Supported loss prevention initiatives by monitoring store activities for potential theft.
- Adapted quickly to changing priorities, ensuring smooth daily operations during peak hours.
- Collaborated with team members to uphold safety standards and compliance policies.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma - Business Administration
Fuclty of Commerce
Sohag, Egypt Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Shift scheduling
- Employee training
- Recruitment and hiring
- Team building and leadership
- Team motivation
- Operations management
- Leadership development
- Policies and procedures
- Staff management
- Staff supervision
- Employee scheduling
- Work Planning and Prioritization
- Sales coaching
- Leading staff meetings
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager
7-eleven
07.2010 - Current
High School Diploma - Business Administration
Fuclty of Commerce