Antonisha Williams
Mulberry,FL
Summary
Goal-oriented Customer Service Manager with 5 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Wendys International
7032 Mulberry Fl
05.2016 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Representative
Spectrum
Riverview, FL
06.2022 - 06.2023
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Culinary Professional
Olive Garden
Lakeland, FL
01.2019 - 10.2020
- Inspected deliveries for accuracy and safety.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
Education
Associate of Science -
Hillsborough Community College
Tampa, FL08.2024
High School Diploma -
Penn Foster Career School
Scranton, PA06.2020
Skills
- Mechanical Engineering
- Quality Standards
- Engine Components
- Employee Scheduling
- Coaching and Training
- Cash Handling
- Warehousing
- Client Relations and Retention
- Graphic Design
Timeline
Call Center Representative
Spectrum
06.2022 - 06.2023
Culinary Professional
Olive Garden
01.2019 - 10.2020
Customer Service Manager
Wendys International
05.2016 - Current
Associate of Science -
Hillsborough Community College
High School Diploma -
Penn Foster Career School