Antonishia Hendricks
Atlanta ,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Tier 1 Technical Support Representative
Conduent
09.2023 - Current
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Improved team efficiency by actively participating in training sessions and sharing acquired knowledge with peers.
Security Officer
Allied Universal Security Services
08.2023 - 11.2023
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
City Carrier Assistant
United States Postal Service, USPS
12.2019 - 01.2020
- Employed GPS and other navigational tools to find shortest routes to locations.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- worked closely with other employees in the mail office and handled various administrative tasks.
- Facilitated a positive work environment by fostering effective communication and teamwork among colleagues and supervisors.
Education
Bachelor of Science - Criminal Justice
Saint Leo University
05.2024
High School Diploma -
Miami Palmetto Senior High School Adult
Miami, FL06.2010
Skills
- Training development aptitude
- Documentation
- Order Processing
- Data Entry
- Customer Service
- Administrative and Office Support
- Critical Thinking
- Problem-solving abilities
Timeline
Tier 1 Technical Support Representative
Conduent
09.2023 - Current
Security Officer
Allied Universal Security Services
08.2023 - 11.2023
City Carrier Assistant
United States Postal Service, USPS
12.2019 - 01.2020
Bachelor of Science - Criminal Justice
Saint Leo University
High School Diploma -
Miami Palmetto Senior High School Adult