Nethanial Wright
Gillette,WY
Summary
Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Extensive experience monitoring, tracking, and evaluating global IT infrastructure incidents. With experience in manual labor and working out in the public.
Overview
2
2
years of professional experience
Work History
Tier 1 Technical Support Representative
Visionary Broadband
Gillette, Wyoming
02.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
Installer
Visionary Broadband
Gillette, WY
09.2019 - 12.2019
- Installed Ubiquiti along with other brands of internet dishes
- Repaired problems with WiFi and internet dishes
- Often completed 4 to 5 entire house installs per day
- Inspected installations to check for functionality and maintain customer satisfaction
Computer Technician
K2 Technologies
Gillette, WY
05.2018 - 10.2018
- Supported training departments and schools by accurately fixing hardware and software issues affecting computers and language labs
- Used diagnostic tools to identify hardware failures and replace components that were not functioning
- Alleviated hardware and software issues affecting computers and language labs, resulting in improved relationships with training departments and schools
- Linked computers to new networks and to peripheral equipment, including printers and scanners
- Established compatibility with third party software products by developing program for modification and integration
- Setup 30+ computers in one day for use in business environments
Seasonal Worker
City Of Gillette
Gillette, WY
05.2019 - 09.2019
- Replaced sprinkler heads to provide grass and greenery with adequate water supply
- Provided upkeep on all work sites, including mowing and weed eating
- Maintained routine landscaping schedules to boost lawn health and keep facilities professional
- Applied weed- and pest-killing chemicals to parks to protect growth and improve attractiveness
Education
GED -
Gillette Community College
Gillette, WY2018
Skills
- Technical analysis
- Hardware and software installation
- Customer service
- Cash register operations
- Manual Labor
- Training development aptitude
Timeline
Tier 1 Technical Support Representative
Visionary Broadband
02.2021 - Current
Installer
Visionary Broadband
09.2019 - 12.2019
Seasonal Worker
City Of Gillette
05.2019 - 09.2019
Computer Technician
K2 Technologies
05.2018 - 10.2018
GED -
Gillette Community College
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