Stephen Pols
Grand Rapids,MI
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tier 1 Technical Support Representative
USDA Forest Service
Grand Rapids, MI
01.2016 - 05.2016
- Provided technical support to customers over the phone and through email.
- Ensured compliance with industry standards for data security and privacy protection.
- Performed remote diagnostic procedures to identify customer problems.
- Assisted with troubleshooting computer hardware, software and network related issues.
- Utilized programs and utilities such as: Active Directory,M365, Citrix, Cisco Unify.
Office Assistant
Expressway Auto
Howard City
09.2023 - Current
- Reconcile accounts using Quicken, Prepare taxes and end-of-year reports, Balance Checkbook.
- Troubleshoot and repair hardware, network, and printer issues.
- Provide customers with information regarding vehicles.
Maintenance Technician
Nutra Pak
Grand Rapids
07.2018 - 05.2023
- Report to the maintenance manager regarding any and all activities
- Troubleshoot, diagnose, and repair any malfunctioning equipment
- Engineer solutions for better dust containment, efficiency of production, and upgrades of equipment
- Educate production team members on proper operation of equipment, tear down and startup of equipment, and general good use practices
- Use CMMS program to manage workload, and properly document repairs, Basic carpentry, Plumbing, HVAC, Electrical
Operations Manager/Sales Manager
Expressway Auto
Howard City
03.2011 - 11.2016
- Train employees on proper procedures pertaining to, but not limited to: refurbishment, body work, detailing, car pickup/ drop off, ordering parts, writing up vehicles, sales, inventory, and online ads, Develop strategies for improved customer engagement, Complete any and all tasks requested by the owner, Repair and update computers, printers, and company phones
Education
High School Diploma -
ALLENDALE HIGH SCHOOL
01.2011
Information Technology
Careerline Tech Center
01.2010
Skills
- Management
- Active Directory
- Citrix
- VPN
- Operating systems
- Remote Support
- Data Recovery
- Network configuration
- Technical Troubleshooting
- Electrical
- Troubleshooting
- Hand Tools
- Project management
- Graphic design
- Automotive Diagnostics
- Sales
- Quicken
- Account Reconciliation
- Analysis skills
- Social media management
- Automotive repair
- Microsoft Excel
- M365 Support
Certification
- Customer Service Specialist
- IC3
References
Austin Gould - (616) 606-0021 - Austin.p.gould@gmail.com
Christine Westra - (231) 218-5030 - Christinewestra@yahoo.com
Timeline
Office Assistant
Expressway Auto
09.2023 - Current
Maintenance Technician
Nutra Pak
07.2018 - 05.2023
Tier 1 Technical Support Representative
USDA Forest Service
01.2016 - 05.2016
Operations Manager/Sales Manager
Expressway Auto
03.2011 - 11.2016
High School Diploma -
ALLENDALE HIGH SCHOOL
Information Technology
Careerline Tech Center
Similar Profiles
Sharlin EricksonSharlin Erickson
Forestry Technician (Harvest Inspector) GS-06-01 at USDA Forest Service – Kaibab National Forest – Williams Ranger DistrictForestry Technician (Harvest Inspector) GS-06-01 at USDA Forest Service – Kaibab National Forest – Williams Ranger District
John MaguraJohn Magura
Timber Contracting Officer at USDA Forest Service, Mount Baker-Snoqualmie National ForestTimber Contracting Officer at USDA Forest Service, Mount Baker-Snoqualmie National Forest
Michelle FullerMichelle Fuller
Archaeological Technician at USDA Forest Service-Modoc National ForestArchaeological Technician at USDA Forest Service-Modoc National Forest
Jennifer ChapmanJennifer Chapman
Public Affairs Officer at USDA Forest Service, Eldorado National ForestPublic Affairs Officer at USDA Forest Service, Eldorado National Forest
Melissa ClarkMelissa Clark
Therapist/Utilization Review at West Michigan Harbor LightTherapist/Utilization Review at West Michigan Harbor Light