Daniel Ramirez
San Antonio
Summary
Accomplished Tier 1 Technical Support Representative, adept in network troubleshooting and delivering unparalleled customer service. Excelled in reducing call resolution times and enhancing customer satisfaction through effective problem-solving and clear communication. Demonstrated strong multitasking and interpersonal skills as a Server, ensuring high service quality and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Tier 1 Technical Support Representative
Christina Phillips
12.2023 - Current
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Utilized various communication channels such as chat, email, and phone calls to assist customers in need promptly.
Server
Omar Ramirez
06.2021 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Johnson High School
San Antonio, TX05-2023
Skills
- Network troubleshooting
- Remote support
- Ticket management
- Software installation
- Hardware diagnostics
- Incident management
- System administration
- Customer service
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Tier 1 Technical Support Representative
Christina Phillips
12.2023 - Current
Server
Omar Ramirez
06.2021 - 10.2023
High School Diploma -
Johnson High School
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