Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olga Mendez

Orlando,FL

Summary

Technical support professional committed to delivering high-quality assistance. Skilled in resolving technical issues and enhancing customer experiences. Known for strong collaboration and adaptability in dynamic environments, ensuring reliable support and seamless operations.

Overview

6
6
years of professional experience

Work History

Tier 1 Technical Support Representative

TEKsystems
Orlando, FL
08.2023 - Current
  • Reduced call resolution time by effectively troubleshooting software and hardware problems.
  • Managed high levels of call flow and responded to technical support needs.
  • Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured and maintained computer systems and network connections.

Medical Assistant

Orlando Health
Orlando, FL
02.2019 - 07.2023
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.

Education

Associate of Arts - Art History

Valencia College
Orlando, FL
07-2017

Skills

  • Network troubleshooting
  • Remote support
  • Ticket management
  • Software installation
  • Application support
  • Escalation procedures
  • User training
  • Customer service
  • Verbal and written communication
  • Technical troubleshooting
  • Ticket support system management
  • Microsoft outlook

Languages

Spanish
Full Professional

Timeline

Tier 1 Technical Support Representative

TEKsystems
08.2023 - Current

Medical Assistant

Orlando Health
02.2019 - 07.2023

Associate of Arts - Art History

Valencia College

Similar Profiles

CREATE PROFILE
Olga Mendez