Aya Al Shroof
Melbourne,FL
Summary
Student-focused professional with experience in admissions, student support, security operations, and technical services within higher education. Proven ability to guide students through enrollment processes, remove barriers, and provide individualized support. Skilled in handling sensitive information with confidentiality, maintaining accuracy, and operating effectively in high-volume environments. Strong communication, multitasking, and problem-solving abilities with a commitment to student success and retention.
Overview
2
2
years of professional experience
Work History
Tier 1 Technical Support Representative
CallTek
Remote
12.2025 - Current
CallTek — Remote
Dec 2025 – Present
- Provide frontline technical support for clients across multiple industries
- Troubleshoot hardware, software, and network issues
- Communicate solutions clearly to non-technical users
- Manage multiple support requests while maintaining efficiency
- Document issues and resolutions
Admissions
Eastern Florida State College
Palm Bay, FL
04.2025 - 12.2025
Eastern Florida State College — Palm Bay, FL
Apr 2025 – Dec 2025
- Served as primary point of contact for prospective and incoming students
- Guided students through applications, admissions paperwork, and onboarding
- Selected as WiHE Mentoring Admissions Leader, supporting students from domestic violence and youth homeless shelters
- Assisted students in overcoming enrollment barriers and connecting with campus resources
- Collaborated with advisors and departments to support student success and retention
- Maintained accurate records and ensured compliance with institutional policies
Security Desk Assistant
Eastern Florida State College
Palm Bay, FL
04.2024 - 04.2025
Eastern Florida State College — Palm Bay, FL
Apr 2024 – Apr 2025
- Acted as first point of contact for students, staff, and visitors
- Handled sensitive information using secure systems (DAVID database)
- Maintained logs and ensured accurate documentation
- Managed high-volume interactions with professionalism
Education
Bachelor of Science - Computer Information Systems Technology
Eastern Florida State College
Cocoa, FL12-2025
Skills
- Network troubleshooting
- Remote support
- Ticket management
- Software installation
- Security awareness
- Customer service
- Active listening
- Verbal and written communication
- Data entry
- Product troubleshooting
- Technical troubleshooting
- Microsoft outlook
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Microsoft windows and office
- Multitasking Abilities
Languages
Arabic
Native or Bilingual
Timeline
Tier 1 Technical Support Representative
CallTek
12.2025 - Current
Admissions
Eastern Florida State College
04.2025 - 12.2025
Security Desk Assistant
Eastern Florida State College
04.2024 - 04.2025
Bachelor of Science - Computer Information Systems Technology
Eastern Florida State College