Antony Means
Lexington,OH
Summary
Detail-oriented tech support specialist with a strong focus on problem-solving and customer satisfaction. Proven ability to enhance service delivery through collaboration and effective troubleshooting.
Overview
18
18
years of professional experience
Work History
Tech Support
Startek USA
11.2015 - 04.2026
- Resolved technical issues for customers using troubleshooting tools and diagnostic software.
- Provided support via phone, ensuring timely responses to all inquiries.
- Documented customer interactions in ticketing system to track resolutions and identify trends.
- Collaborated with cross-functional teams to improve service delivery and enhance customer satisfaction.
Meat Cutter
Kroger
02.2012 - 04.2015
- Operated cutting tools to prepare various meat products for display and sale.
- Maintained cleanliness and organization of work area, adhering to safety regulations.
- Assisted customers with product selections and provided cooking recommendations.
- Collaborated with team members to ensure efficient stock rotation and inventory management.
- Monitored product freshness, reducing waste through effective inventory control practices.
- Led team in achieving high standards of quality and customer satisfaction in meat department services.
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Sales Associate
Kroger
12.2007 - 02.2012
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring efficient stock replenishment and organization on sales floor.
- Operated point-of-sale systems accurately to process transactions and handle cash management.
- Collaborated with team members to streamline processes, improving workflow efficiency in daily operations.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Video Game Design
Collins College of Design And Technology
Tempe, AZ04-2009
High School Diploma -
Clear Fork High School
Bellville, OH05-2003
Skills
- Tech support
- User support and troubleshooting
- Technical support coordination
- Proficient in all versions of Windows
Timeline
Tech Support
Startek USA
11.2015 - 04.2026
Meat Cutter
Kroger
02.2012 - 04.2015
Sales Associate
Kroger
12.2007 - 02.2012
No Degree - Video Game Design
Collins College of Design And Technology
High School Diploma -
Clear Fork High School