Antony Means
Lexington,OH
Summary
Detail-oriented tech support specialist with a strong focus on problem-solving and customer satisfaction. Proven ability to enhance service delivery through collaboration and effective troubleshooting.
Overview
18
18
years of professional experience
Work History
Tech Support
Startek USA
Mansfield, Oh
11.2015 - 04.2026
- Resolved technical issues for customers using troubleshooting tools and diagnostic software.
- Provided support via phone, ensuring timely responses to all inquiries.
- Documented customer interactions in ticketing system to track resolutions and identify trends.
- Collaborated with cross-functional teams to improve service delivery and enhance customer satisfaction.
Meat Cutter
Kroger
Columbus, OH
02.2012 - 04.2015
- Operated cutting tools to prepare various meat products for display and sale.
- Maintained cleanliness and organization of work area, adhering to safety regulations.
- Assisted customers with product selections and provided cooking recommendations.
- Collaborated with team members to ensure efficient stock rotation and inventory management.
- Monitored product freshness, reducing waste through effective inventory control practices.
- Led team in achieving high standards of quality and customer satisfaction in meat department services.
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Sales Associate
Kroger
Manfield, OH
12.2007 - 02.2012
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring efficient stock replenishment and organization on sales floor.
- Operated point-of-sale systems accurately to process transactions and handle cash management.
- Collaborated with team members to streamline processes, improving workflow efficiency in daily operations.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Video Game Design
Collins College of Design And Technology
Tempe, AZ04-2009
High School Diploma -
Clear Fork High School
Bellville, OH05-2003
Skills
- Tech support
- User support and troubleshooting
- Technical support coordination
- Proficient in all versions of Windows
Timeline
Tech Support
Startek USA
11.2015 - 04.2026
Meat Cutter
Kroger
02.2012 - 04.2015
Sales Associate
Kroger
12.2007 - 02.2012
No Degree - Video Game Design
Collins College of Design And Technology
High School Diploma -
Clear Fork High School