Antorinette Reese
Princeton,WV
Summary
Resourceful Senior Customer Service Specialist recognized for productivity and efficiency in task completion. Excel in managing customer inquiries, resolving complex issues, and enhancing client satisfaction. Skilled in communication, problem-solving, and time management. Bring adaptability, empathy, and patience to excel in customer service roles.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Specialist
Dataisight (Multiplan)
03.2025 - Current
- Inquiry submission for out of network medical claims.
- Documentation of financials.
- Status updates.
- Excellent customer service, etc…
Licensed Tele sales Agent
UHC United Healthcare
Roanoke, VA
04.2022 - 06.2024
- Enrolling clients into Medicare Supp and/or Advantage plans.
- Paying close attention to detail, making sure that the future member is enrolling into the most beneficial plan for their medical needs.
- Eligibility checks Medicare/Medicaid etc...
Non-emergency Transporter
County of Roanoke Transportation
Roanoke, VA
02.2021 - 10.2021
- Provide Transportation for the elderly and disabled individuals to plan approved locations
Social Worker Assistant/ Transportation Coordinator
Pheasant Ridge Nursing and Rehab
Roanoke, VA
04.2020 - 03.2021
- Advance Directives, Care Plans, Discharge Planning, Information and Referral, Supervision, Scheduling Transports, MDS evaluations.
- Performing Transports...etc.
- Administrative duties, management, data entry, electronic documentation, family Services.
- Coordination transports through Medicaid and Medicare Insurance Agencies.
- Coordination of appointments for therapy session for residents and assisting with Tele health visits, HIPPA, residents’ rights, other duties as appointed
Patient Support Services
G4S
Bedford, VA
08.2019 - 04.2020
- Transportation and care of adult mentally disabled individuals.
Behavior Technician
Intercept Youth Services
Roanoke, VA
04.2019 - 08.2019
- In-home individual therapy sessions with children who are autistic and have other developmental delays, tutoring sessions to help child to catch up to grade level in school for following year.
Cook
Carilion Clinic
Radford, VA
11.2018 - 04.2019
- Prep and cook for patients and Cafe.
Youth Care Worker
Children’s Home Society of Wv
Northfork, WV
07.2018 - 10.2018
- Working with youth in placement for different reason.
- Some of the children were mentally challenged.
- Ranging from ages 7 to 18.
- Worked with emotionally challenged, sexually abused, and physically abused children.
In-home health worker
Public Partnerships
Morgantown, WV
04.2017 - 06.2017
- In-health with disabled and mentally disabled adults.
Resident Instructor
Southern Highlands Community Mental Health Center
Princeton, WV
10.2015 - 05.2017
- Crisis Recovery Unit, working with mentally disabled adults.
Rural Carrier Associate (RCA)
United States Postal Service
Princeton, WV
05.2016 - 08.2016
- Case Mail, Deliver Mail, etc.....
Cook
Princeton Community Hospital
Princeton, WV
10.2015 - 07.2016
- Preparing meals for patients and for retail.
- Some catering.
- Managed the cafe deli.
Paraprofessional
Bridge the Gap II
Bluefield, WV
02.2016 - 05.2016
- Supervise parent/child visitation, transport child to visit, transport parents to drug screen, legal documentation.... etc...
- Time sheets/reporting, scheduling, court appearances, observation, billing, etc.
Education
Associates - Psychology
Liberty University
Skills
- Microsoft office
- Typing
- CPI
- CPR
- First aide
- AMAP
- Customer Service
- Front Desk
- Front Office
- Hospital
- Call Center
- Social Work
- Developmental Disabilities Experience
- Program Development
- Supervising Experience
- Experience with Children
- Childcare
- Applied Behavior Analysis
- Driving
- Autism Experience
- Group Therapy
- Individual / Group Counseling
- Behavioral Health
- Behavioral Therapy
- Crisis Intervention
- Special Education
- Data Collection
- Child & Family Counseling
- Microsoft Excel
- Proofreading
- Administrative Experience
- Case Management
- Tutoring
- HIPPA
- Computer Literacy
- Sales
- Program Management
- Intake
- DME Orders
- Inventory
- Medical Insurance
- Inquiry management
- Customer relationship management
- Financial documentation
- Eligibility verification
- Regulatory compliance
- Communication skills
- Stress management
- Problem solving
- Active listening
- Detail oriented
- Team collaboration
- Conflict resolution
- Time management
- Call center experience
- Adaptability
- Call control
- De-escalation techniques
- Database research
- Escalation management
- Email support
- CRM software
- Customer education
- Workflow optimization
- Documentation review
- Call auditing
- Coaching and mentoring
- Live chat support
- Complaint handling
- Email management
- Quality assurance
- Team monitoring
- Representative training
- Membership renewals
- Payment processing
- Customer support
- Order fulfillment
- Credit card processing
- Policies and procedures adherence
- Relationship building
- Teamwork and collaboration
- Product knowledge
- Inbound and outbound calling
- Account updating
- Product and service sales
- Customer satisfaction surveys
- Self motivation
- Teamwork skills
Timeline
Senior Customer Service Specialist
Dataisight (Multiplan)
03.2025 - Current
Licensed Tele sales Agent
UHC United Healthcare
04.2022 - 06.2024
Non-emergency Transporter
County of Roanoke Transportation
02.2021 - 10.2021
Social Worker Assistant/ Transportation Coordinator
Pheasant Ridge Nursing and Rehab
04.2020 - 03.2021
Patient Support Services
G4S
08.2019 - 04.2020
Behavior Technician
Intercept Youth Services
04.2019 - 08.2019
Cook
Carilion Clinic
11.2018 - 04.2019
Youth Care Worker
Children’s Home Society of Wv
07.2018 - 10.2018
In-home health worker
Public Partnerships
04.2017 - 06.2017
Rural Carrier Associate (RCA)
United States Postal Service
05.2016 - 08.2016
Paraprofessional
Bridge the Gap II
02.2016 - 05.2016
Resident Instructor
Southern Highlands Community Mental Health Center
10.2015 - 05.2017
Cook
Princeton Community Hospital
10.2015 - 07.2016
Associates - Psychology
Liberty University