Raven Rogers
Fort Worth,TX
Summary
Detail-oriented banking professional with experience supporting financial centers, handling customer documentation, processing transactions, and following established procedures. Known for staying organized, communicating clearly, and managing multiple priorities while maintaining accuracy and supporting positive customer experiences. Brings a practical, service-focused approach to work that requires careful document handling, risk awareness, and continuous improvement.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Specialist
Bank of America
12.2023 - Current
- Provide a thorough level of service using Art of Language techniques to support a positive client experience.
- Engage with clients by initiating conversations, building rapport, handling objections, and explaining complex scenarios clearly.
- Apply ongoing feedback and coaching to strengthen performance and support continuous improvement.
- Adapt to ongoing changes while learning new technology, procedures, and processes.
- Analyze and resolve customer inquiries while providing a positive customer experience through creative solutions.
- Document call interactions with precision and attention to detail.
- Research accounts and perform account maintenance accurately and efficiently.
Retail Personal Banker
Woodforest National Bank
04.2018 - 12.2024
- Processed deposits, withdrawals, and ACH transfers accurately while following established banking procedures.
- Balanced cash drawers and vault accounts daily with zero discrepancies.
- Reviewed customer information and documentation when opening or closing accounts, completing loan applications, and enrolling customers in services.
- Maintained strong product and service knowledge to explain options clearly and address customer needs.
- Worked with management to improve branch production and customer service.
Member Service Representative
Co-op Financial
02.2014 - 01.2021
- Verified customer identification and documentation to support compliant transactions.
- Responded to customer calls and emails with accurate information about products and services.
- Handled a high volume of customer requests while maintaining courteous, professional service.
- Researched questions, explained information clearly, and addressed concerns promptly.
- Maintained current knowledge of products and services to provide dependable responses to a wide range of customer questions.
Education
High School Diploma -
Trinity High School
Euless, TX05-2013
Skills
- Document and information review
- Procedural guidance
- Attention to detail
- Risk and compliance awareness
- Transaction processing
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Service
- Active Listening
- Relationship Building
- Time Management
- Computer Literacy
- Professional Communication
- Banking Operations
Timeline
Senior Customer Service Specialist
Bank of America
12.2023 - Current
Retail Personal Banker
Woodforest National Bank
04.2018 - 12.2024
Member Service Representative
Co-op Financial
02.2014 - 01.2021
High School Diploma -
Trinity High School