Quickbook
Antoun Salib
Director Of Operation
Richmond,TX
Summary
Accomplished and creative Director of Operations possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
Work History
Director of Operations
Briargrove Pharmacy & Gifts
Houston, TX
07.2013 - Current
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Developed policies and procedures for effective pharmacy management.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Oversaw, trained and encouraged 27 to 30 employees between Pharmacists, Pharmacy Techs, Cashiers and Sales Associates, promoting culture of efficiency and performance.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, payroll and benefits administration and general liability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Interacted well with physicians, nurses and healthcare providers to build connections and nurture relationships.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Identified and followed accreditation standards and federal health care models.
- Maintained store equipment, including computers, printers and fax machines.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Field Service Engineer
Canon Solutions America
Houston, TX
08.2012 - 07.2013
Field Service Engineer
Canon Solutions America
Beaumont, TX
11.2010 - 07.2012
Field Service Engineer
Etco Inc. (A Canon Company )
Cairo, Egypt
12.2005 - 04.2007
- Scheduled service calls according to customer location and urgency of need.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Trained customer employees and managers on machine use and maintenance.
- Documented all changes and actions in computer-based tracking system.
- Communicated value and position to sales team and developed tools to support selling process.
Education
MBA - Business Administration In Healthcare
University of Texas At Tyler
Tyler, TX 06.2022 - Current
Bachelor of Science - Electrical, Electronics And Communications Engineering
October 6th University
Cairo, Egypt 09.1999 - 06.2005
Skills
Performance analysis
Capital spending
Strategic planning and execution
Maximizing profitability
Vendor management
Relationship building and retention
Medicare and Medicaid process
Pharmacy operations management
Regulatory compliance
Healthcare Industry
Customer Experience
Supply Chain Management
International purchasing
Negotiating
Certification
Certified Pharmacy Technician (CPhT)
Software
Microsoft Office
Affiliations
THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS –
2022 - PRESENT
Selected by campus administration to participate among top students in a leadership program including:
- Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.
- Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting.
- Success Networking Teams:
- Participated in peer based leadership development teams
- Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MBA - Business Administration In Healthcare
University of Texas At Tyler
06.2022 - Current
Certified Pharmacy Technician (CPhT)
08-2013
Director of Operations
Briargrove Pharmacy & Gifts
07.2013 - Current
Field Service Engineer
Canon Solutions America
08.2012 - 07.2013
Field Service Engineer
Canon Solutions America
11.2010 - 07.2012
Field Service Engineer
Etco Inc. (A Canon Company )
12.2005 - 04.2007
Bachelor of Science - Electrical, Electronics And Communications Engineering
October 6th University
09.1999 - 06.2005