Antqunnette Jefferson
Albany,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DHL
Albany, GA
03.2021 - 12.2024
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Utilized GPS and maps for efficient route planning.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Transported and safely delivered items to prevent damage or loss.
Customer Service Representative
Citi Trends
Albany, GA
03.2018 - 02.2021
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Updated system with order specifics and customer details, preferences, and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Monroe High School
Albany, GA05-2013
Skills
- Team collaboration
- Time management
- Customer service
- Attention to detail
- Traffic laws
- Vehicle inspection
- Route planning
Timeline
Delivery Driver
DHL
03.2021 - 12.2024
Customer Service Representative
Citi Trends
03.2018 - 02.2021
High School Diploma -
Monroe High School
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