Antshae Freeman
Forney
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
2019
2019
years of post-secondary education
Work History
Customer Service Specialist
Teleperformance USA, AT&T and DTV
08.2020 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
Everise
Forney
09.2024 - 07.2025
- Calling around making sure customers are enrolled in COPAY for their medication & once enrolled customers was overly EXCITED.
- Providing detailed information to customers about their medications and addressing insurance or billing issues is a significant part of the job.
- Managed customer inquiries through phone and chat support channels.
- Resolved customer issues by providing accurate product information and solutions.
- Assisted customers with account management and billing questions effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Lumicera Health Services
Forney
09.2024 - 07.2025
- Collaborated with team members to ensure service consistency.
- Handled escalated issues, providing effective solutions promptly.
- Documented customer interactions accurately in the database.
- Educated customers about products and services effectively.
- Participated in training sessions to enhance service skills continuously.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Patient Care Technician
Fresenius Kidney Care Dialysis
Baton Rouge
10.2017 - 07.2020
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted with patient admissions, discharges and transfers.
Registered Medical Assistant
Dr. Rayanda L. Banks
Baton Rouge
02.2014 - 10.2017
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
The Vineyard Operation
Monroe, LASkills
- Credit Card Payment Processing
- Report Creation
- Transaction Processing
- Customer Data Confidentiality
- Report Generation
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Verbal and Written Communication
- Understanding Customer Needs
- Customer Account Management
- Creative Problem Solving
- Data Entry and Maintenance
- Order and Refund Processing
Timeline
Customer Service Representative
Everise
09.2024 - 07.2025
Customer Service Representative
Lumicera Health Services
09.2024 - 07.2025
Customer Service Specialist
Teleperformance USA, AT&T and DTV
08.2020 - Current
Patient Care Technician
Fresenius Kidney Care Dialysis
10.2017 - 07.2020
Registered Medical Assistant
Dr. Rayanda L. Banks
02.2014 - 10.2017
The Vineyard Operation