Anttana Hatcher
Cincinnati
Summary
Motivated and dynamic professional with a diverse background. Seeking an entry level cybersecurity position with a solid understanding of cybersecurity fundamentals and willingness to learn and develop within this dynamic field. Eager to apply foundational knowledge and problem solving abilities to protect data and systems.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12
Cincinnati Public Schools
09.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Collection Customer Service Representative
Synchrony Financial Inc
01.2024 - 11.2024
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
Data Entry Operator
Randstad
04.2012 - 05.2024
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
Pharmacy Call Center Representative
Everise/ Humana Pharmacy
06.2020 - 11.2021
- Enhanced patient outcomes through thorough medication review and adherence counseling.
- Maintained a high level of efficiency with accurate data entry for prescription refills and new prescriptions.
- Reduced call wait times by efficiently triaging incoming calls, streamlining communication between pharmacy staff and patients.
- Achieved high levels of customer satisfaction with timely follow-up on pending inquiries or escalations.
Paraprofessional
Cincinnati Public Schools
10.2018 - 05.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Case Manager
Talbert House
04.2016 - 05.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
City Carrier Assistant, PSE Clerk
United States Postal Service, USPS
05.2013 - 12.2015
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Mental Health Specialist
St. Joseph Orphanage
03.2015 - 09.2015
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Collaborated with multidisciplinary teams to provide comprehensive mental health services and support for patients.
Education
Certificate - Cybersecurity
Google Cybersecurity
01-2025
Bachelor of Arts - Psychology
University of Cincinnati
Cincinnati, OH12-2014
Skills
- Network security
- Attention to detail
- Excellent communication
- Team collaboration
- Programming (SQL, Python)
- Security mindset
- Frameworks and controls
- SIEM tools
Timeline
Collection Customer Service Representative
Synchrony Financial Inc
01.2024 - 11.2024
Substitute Teacher, K-12
Cincinnati Public Schools
09.2022 - Current
Pharmacy Call Center Representative
Everise/ Humana Pharmacy
06.2020 - 11.2021
Paraprofessional
Cincinnati Public Schools
10.2018 - 05.2020
Case Manager
Talbert House
04.2016 - 05.2018
Mental Health Specialist
St. Joseph Orphanage
03.2015 - 09.2015
City Carrier Assistant, PSE Clerk
United States Postal Service, USPS
05.2013 - 12.2015
Data Entry Operator
Randstad
04.2012 - 05.2024
Certificate - Cybersecurity
Google Cybersecurity
Bachelor of Arts - Psychology
University of Cincinnati