Excel
Antwain Brown
Baltimore,Maryland
Summary
Over two years professional experience in airport operations, supermarket Warehouse, food service, a drug treatment center , security , & hospital. Impressive customer skills and ability to resolve conflicts and restore customers’ confidence and patronage. Proactive, articulate, great team player, enduring, and ability to learn new skills. Quality and result driven and always open to constructive criticism. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Guard & Patrol
John Hopkins Bayview
Baltimore, Md
09.2020 - 08.2021
- Protect Against fire,theft, vandalism, illegal entry, hazardous conditions, infringements, etc
- Development and maintenance of a positive rapport with students, faculty, staff, and members of the surrounding neighborhoods
- Reporting criminal offenses and disruptions
- Writing reports and keeping records
- EdMark Treatment center
Security/Front Desk/ Urinalysis
Tech
, Essex
07.2016 - 08.2018
- Monitor the building ,& clients
- Check clients in & out/Schedule to meet with consular
- Greet with great costumer service
- Stock
- Give Urinalysis & breathalyzer to clients.
Cashier/Front
Whole Foods
Baltimore, MD
02.2014 - 04.2016
- Greet Customers with a smile & positive attitude
- Ask Did they find everything ok,& talk about the great deals and good products in the store
- Give & receive the right amount of money
- Help customers with their groceries to the car
- Give the cart when needed and take cart when they finish
Crew Member
McDonalds
Catonsville, MD
01.2012 - 09.2013
- Provides friendly, efficient, speedy customer service, including taking orders and handling money Take orders and inform customers of new deals and upsizing option Clean and stock customer eating areas and equipment Deliver order information to kitchen and ensure order is filled correctly Transfer supplies and equipment between storage area and work areas Assist in the kitchen as substitute when available Trace and maintain inventory Demonstrated ability to prepare and pack food in conformation to orders Friendly nature with an engaging and outgoing personality Guest focused with the capability to show meaningful interaction Hands-on experience in operating equipment including fryers and microwaves
Ramp Agent/Customer Service
AirTran Airways
Baltimore, MD
07.2011 - 11.2011
- Ensured the safety of the customers' baggage, air cargo, air mail, and COMAT
- Received and recorded customer baggage, air freight, mail and company materials
- Picked up, delivered, and transported cargo and baggage to and from aircraft
- Checked air cargo against accompanying forms to identify any mishandling or discrepancies
- Transported cabin and cleaned equipment between aircraft storage area
- Operated and drove motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and deicers.
Food Runner / Expediter
DSX Food Exchange
Baltimore
03.2007 - 10.2007
- Ensured that all kitchen orders are prepared in a timely manner and according to menu and customer specifications
- Served orders to the customer and ensures that they were satisfied with our services
- Ensured the cleanliness and orderliness of the food center at all time.
Education
Diploma -
Baltimore Talent Development High School
Skills
Security camera monitoring
[Type] communication
Crime Prevention
Physical stamina
Verbal and written communication
Reporting skills
De-escalation techniques
Safety and security
Complaint resolution
Stock management
Professional telephone demeanor
Money handling abilities
Stocking and replenishing
Recordkeeping strengths
Warehousing functions
Multi-line phone talent
Account management
Cleaning and sanitizing
Inventory management
Money handling
Cash register systems
Payment collection
Basic math skills
Written and verbal communication
Labeling and boxing
Lifting and sorting
Warehouse Logistics
Loading and unloading
Excellent driving record
Forklift Operations
Warehouse operations
Specimen collection
Quality control monitoring
Test data analysis
Patient care
Experience performing clerical duties
Data analysis skills
Scheduling
Technical Support
Sorting and labeling
Performance improvement
Knowledge of [Type] scheduling
Multi-camera editing
Sound editing proficiency
Color correction knowledge
Syncing and narration
Motion and Premier Pro mastery
Title and chapter creation
Multitasking Abilities
First Aid/CPR
Surveillance
Stationary surveillance
Graphic design
Adobe Creative Cloud
Certification
TECHNOLOGIES
Software
Timeline
[Area of certification] Training - [Timeframe]
09-2020
Guard & Patrol
John Hopkins Bayview
09.2020 - 08.2021
Proficient in Microsoft Office (Word and Excel) and Internet
04-2018
Security/Front Desk/ Urinalysis
Tech
07.2016 - 08.2018
Cashier/Front
Whole Foods
02.2014 - 04.2016
Crew Member
McDonalds
01.2012 - 09.2013
Ramp Agent/Customer Service
AirTran Airways
07.2011 - 11.2011
Food Runner / Expediter
DSX Food Exchange
03.2007 - 10.2007
Diploma -
Baltimore Talent Development High School