Antwain Holley
Rocky Mount,NC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Care Representative
Wingstop
Rocky Mount, North Carolina
12.2024 - Current
- Assisted customers with inquiries and order placements efficiently.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained knowledge of menu items and promotions to provide accurate information.
- Handled customer feedback and suggestions to enhance service quality.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
Machine Operator
Cummins
Rocky Mount, NC
04.2022 - 12.2023
- Operated machinery for production of engine components.
- Monitored equipment performance and reported any issues.
- Maintained cleanliness and organization of work area.
- Collaborated with team members to improve workflow efficiency.
- Followed safety protocols to ensure a safe work environment.
- Loaded and unloaded materials for production processes.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Comply with company policies regarding quality control procedures.
Warehouse Worker
Cheesecake Factory Inc
Rocky Mount, NC
01.2020 - 05.2022
- Loaded and unloaded merchandise from delivery trucks in a timely manner.
- Organized and maintained inventory storage areas for optimal space utilization.
- Operated forklifts and pallet jacks to transport materials within the warehouse.
- Inspected incoming shipments for damages and discrepancies before storage.
- Prepared orders for shipment by accurately picking and packing items.
- Collaborated with team members to ensure efficient workflow processes.
- Followed safety protocols to maintain a secure working environment at all times.
Education
Basic Skills
Pitt Community College
Winterville, NC 01.2024 - 09.2025
Skills
- Effective communication
- Problem solving
- Customer service
- Team collaboration
- Workflow efficiency
- Safety protocols
- Attention to detail
- Customer relations
- Adaptability and flexibility
- Quality assurance
- Order processing
Accomplishments
- Every file in Drive becomes available on all your other devices—automatically
- Access anywhere
- Add any file you want to keep safe with the button: photos, documents, and everything else
- Store safely
- Get files from your Mac or PC into Drive using the desktop app
- Download it at g.co/getdrive
- Sync seamlessly
- Give others access to any file or folder with the button
- Files are kept private by default
- Share easily
Timeline
Customer Care Representative
Wingstop
12.2024 - Current
Basic Skills
Pitt Community College
01.2024 - 09.2025
Machine Operator
Cummins
04.2022 - 12.2023
Warehouse Worker
Cheesecake Factory Inc
01.2020 - 05.2022