Antwaine Martin
Brooklyn,NY
Summary
Accomplished professional with a proven track record at Quickdropper LLC, enhancing customer satisfaction through punctual deliveries and a spotless driving record. Skilled in conflict de-escalation and CCTV monitoring, consistently improving security measures. Recognized for superior customer service and effective communication, fostering positive client relationships and achieving a 95% satisfaction rate.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Amazon DSP(Delivery Service Partner)Driver
Quickdropper LLC
Brooklyn, NY
11.2025 - 01.2026
- Operated delivery vehicles to ensure timely package distribution.
- Implemented best practices for loading and unloading packages safely.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
Sandwich Artist and Lead Shift Supervisor
SUBWAY®Restaurants
Brooklyn, NY
12.2024 - 08.2025
- Prepared and assembled sandwiches according to customer specifications and food safety standards.
- Maintained cleanliness of work area and equipment, ensuring compliance with health regulations.
- Assisted customers in selecting menu items, providing recommendations based on preferences.
- Managed inventory levels, restocking supplies as needed to meet daily demands.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Collaborated with management to address customer feedback, improving overall satisfaction.
- Fostered positive team environment, leading to higher staff satisfaction and lower turnover.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Trained new employees in sandwich preparation and customer service excellence, raising team performance.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Supervised daily operations, ensuring compliance with health and safety standards.
Accounts Officer
Omni Industries Limited
St. Catherine , Jamaica
04.2018 - 09.2024
- Processed invoices and expense reports for timely payments and accurate record-keeping.
- Assisted in reconciliation of financial discrepancies to maintain data integrity.
- Utilized accounting software to track transactions and generate financial reports.
- Supported month-end closing activities by preparing necessary documentation and entries.
- Preparation of weekly and fortnightly payroll.
- Trained junior staff on accounting principles and software usage to foster knowledge sharing.
- Input vendor payments and updated accounts to reflect new balances.
- Reduced discrepancies in financial statements through meticulous data entry and record-keeping practices.
- Enhanced financial reporting efficiency with thorough account reconciliations and analysis.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Managed tax preparation efforts, ensuring compliance with local, state, and federal regulations while minimizing liability exposure.
Warehouse Supervisor
H&L Rapid True Value
Kingston, Jamaica
12.2015 - 02.2018
- Supervised daily warehouse operations, ensuring compliance with safety standards and operational procedures.
- Coordinated inventory management activities, optimizing stock levels and reducing discrepancies.
- Trained new staff in proper handling techniques and equipment usage to enhance productivity.
- Implemented process improvements that streamlined workflows and reduced order fulfillment times.
- Collaborated with logistics partners to ensure timely deliveries and efficient supply chain operations.
- Supervised warehouse operations by managing employees during shifts.
- Used warehouse management software to reconcile daily inventory.
- Oversaw daily operations and shipping and handling processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Security Officer
Melan Security Services Limited
Kingston, Jamaica
08.2011 - 10.2015
- Enforced facility rules and regulations to promote a secure environment.
- Collaborated with law enforcement during emergency situations for effective resolution.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
Data Entry Clerk
Jamaica Fire Brigade
Kingston, Jamaica
02.2009 - 05.2011
- Entered data accurately into electronic records, ensuring integrity of information.
- Assisted in maintaining filing systems for easy retrieval of documents and records.
- Utilized software tools to manage databases, improving accessibility of information for staff.
- Verified incoming data against source documents to minimize discrepancies and errors.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Created and maintained data entry logs to track data entry activities.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Education
ACCA Diploma in Accounting And Business - Accounting and business
Association of Chartered Certified Accountants(ACCA) Level 1
Kingston, Jamaica08.2011
High School Diploma -
Kingston High School
Kingston, Jamaica08.2009
Skills
FDNY F-02 Certificate of Fitness (Fire Guard for Shelters)
Security Guard License
Report writing
CCTV monitoring
Superior customer service
Access control
Patrol operations
Security screenings
Conflict de-escalation
Emergency evacuation procedures
Certification
Certificate of Fitness for Fire Guard for Shelters
(F-02), NYC Fire Department -
Earned: February 2025 , Expire: February 2029.
Security Guard Training Certificate
Eight hour pre-assignment training course
Sixteen hour on the job training course
LASI Security Company,Inc
Completed January 2026
Timeline
Amazon DSP(Delivery Service Partner)Driver
Quickdropper LLC
11.2025 - 01.2026
Sandwich Artist and Lead Shift Supervisor
SUBWAY®Restaurants
12.2024 - 08.2025
Accounts Officer
Omni Industries Limited
04.2018 - 09.2024
Warehouse Supervisor
H&L Rapid True Value
12.2015 - 02.2018
Security Officer
Melan Security Services Limited
08.2011 - 10.2015
Data Entry Clerk
Jamaica Fire Brigade
02.2009 - 05.2011
ACCA Diploma in Accounting And Business - Accounting and business
Association of Chartered Certified Accountants(ACCA) Level 1
High School Diploma -
Kingston High School