Antwan Gales

•Collaborated with team members and shift managers to facilitate effective communication. •Coordinated schedules and resources to support team operations.with fellow Team Leaders about daily developments and overall team progress.

•Assisted in managing customer expectations and clarifying effective processes. Identified efficient running processes and provided support for improvement.

Additionally, my responsibilities include:

• Organizing and Coaching: Motivate and guide my team members to achieve their goals, conduct

performance reviews, and support absentee and reintegration conversations.

• Team Planning: Ensure optimal staffing, schedule training, and maintain accurate timesheets and

personnel records.

• Improvement: Spot new opportunities within processes, discuss them with the shift manager and

business process manager, and focus on continuous improvement.

• Safety: Maintain safety standards on the floor.

• Celebrating successes with my team when customer expectations are exceeded.

• What You’ll Bring as a Team Leader

• As a Team Leader, I will elevate my team to exceed customer expectations.

•Through personalized coaching and performance analysis, I will oversee daily planning to ensure smooth operations. In this role, i will have the opportunity to optimize processes, identify bottlenecks, and provide clear

work instructions, all while fostering my team’s development. With our operations management

implementation in full swing, i will have the chance to make a direct impact with my skills.

• Provide direct care to adults with disabilities in residential environments.
• Assisted with personal care needs, contributed guidance and mediation and responded to household dilemmas in both individual and group settings.
• Document daily occurrences, activities and incidents.
• Monitored and distributed medications to clients' as directed by their medical team.
• Performed light housework and prepared meals.

• Assist DDOE’s Office of Enforcement and Environmental Justice in implementing a new file management system for the agency’s enforcement records.
• Duties include maintaining and updating files: reviewing, labeling and compiling inactive files for offsite storage or archiving.
• Duties also require paying close attention to detail, carefully following recordkeeping procedures, and managing the documents of several environmental programs often involving multiple project sites.

• Knowledge of residential construction and remodeling trades, practices, procedures, techniques, tools and equipment, materials, specifications, quality control, cost control, and safety.
• Proficient at the following tasks: stain-grade trim work, hang doors, drill and set door hardware, set windows, layout for stairs and common rafters, read blueprints, utilize appropriate math skills.

• Make adjustments and minor repairs to heating, cooling, ventilating, plumbing, and electrical systems.
• Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
• Drive vehicles required to perform or travel to cleaning work, including vans, industrial trucks, or industrial vacuum cleaners.

• Verifies receipt of new cars delivered to dealer and parks cars in new car lot in orderly manner.
• Compares serial numbers of incoming cars against invoice.
• Inspects cars to detect damage and to verify presence of accessories listed on invoice.

• Processed international first class outgoing mail.
• Sorted and delivered mail and packages to the appropriate departments.
• Operated automated postage machines and mail sorting machines.
• Utilize excellent customer service skills for customer satisfaction.