Professional Experience
Antwan Griffin
Miami Gardens,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
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1
Work History
CSR Supervisor
Urban Air Trampoline and Adventure Park
Plantation, FL
08.2022 - Current
- Trained staff to provide excellent customer service to challenging customers.
- Promoted a clean, safe, friendly work environment for employees and guests.
- Oversaw daily operations of [Type] department through a combination of careful planning and troubleshooting.
- Assisted customer service representatives in troubleshooting orders requiring special handling.
- Supervised schedules and duty assignments for customer service personnel to properly staff the department.
- Resolved customer complaints and answered customers' questions regarding policies and procedures
- Responsible for the opening and closing of the facility for use by the public by ensuring that there was a reconciliation of all funds to be used by staff during their shift as well as accounting for the reconciliation of all funds taken in during the operating hours of the facility on the days responsible for either opening, closing or both of the park
Student Advisor
My Life My Power
Miami, F
01.2021 - 07.2022
- Maintained a financial database and analyzed data to guide day-to-day operations
- Coached students on identified issues to determine proper means of resolution, monitored progress, and adjusted to students’ changing needs
- Led division in re-entering withdrawn students over 3 months, resulting in additional revenue for the academic year.
- Helped staff conduct student orientations and special events.
- Fielded in-person, telephone and email inquiries from students and staff.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Monitored student attendance and grades in database to verify retention and progression.
- Inputted incoming transcripts and validated information to minimize errors.
Youth Advisor
Urgent Inc
Miami, F
01.2017 - 01.2019
- Ensures that all safety procedures are understood and followed by providing up-to-date safety
- Helping the children with homework and activities
- Coordinating events for the children to be able to interact
- Communication with the parents on a daily progress report of how the children are doing
- Setting up field trips and creating schedules for the staff for each of the groups
- Mentoring and shaping kids by teaching them the fundamentals of going to school and prioritizing extracurricular activities such as :
- Communicating with parents and sponsors to coordinate events
- Creating and implementing programs that are run independently for the teens
- Ensuring that all youth work and activities are conducted in a safe environment
- Preparing work plans and agreeing targets
- Supporting healthy lifestyles for the children and getting active
- Keeping the children focused on furthering their education / Reflecting on leadership.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Used calm, positive and encouraging approach with youth.
- Directed activities to foster social and emotional development for at-risk youth.
- Modeled positive behavior for residents by providing leadership and positive interactions.
Customer Service
Home Depot
Miami Gardens, FL
- Welcome customers as they arrive at the store and engage them in conversation to determine their buying needs
- Provide customers with information on where to find their choices of products
- Lead customers to the right departments/aisles and assist them in locating items
- Assist customers through the payment process, ensuring that change and receipts are tendered to them Also assisting in other store duties such as :
- Perform stocking activities to ensure that all items are available for customers to choose from at the front end
- Handle POS transactions by processing cash and credit card payments and ensure that cash drawers are balanced at the end of the shift.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
2021
Life -
Law Enforcement Officers Memorial High School, My Power Preparatory Academy
2020
Bachelor of Science - Criminal Justice
St. Thomas University
Miami Gardens, FLSkills
- Skills Summary
- To secure a position in an organization that offers challenges and opportunities for my career development while serving the organization to the best of my capabilities I would like to gain new skills while utilizing my current area of expertise in different levels of customer service and employee satisfaction services within a positive team environment
- Skills
- Filing
- Customer Service
- Outlook
- Administrative Assistant
- Sales
- Scheduling
- Office Admin
- Front Office
- Front Desk
- Customer Service
- Handling Customer Complaints
- Team Management and Supervision
- Microsoft Office Suite
- Handling Complaints
- Decision Making
Timeline
CSR Supervisor
Urban Air Trampoline and Adventure Park
08.2022 - Current
Student Advisor
My Life My Power
01.2021 - 07.2022
Youth Advisor
Urgent Inc
01.2017 - 01.2019
Customer Service
Home Depot
High School Diploma -
Life -
Law Enforcement Officers Memorial High School, My Power Preparatory Academy
Bachelor of Science - Criminal Justice
St. Thomas University