Hi, I’m
Antwan Knott
Suwanee
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
years of professional experience
Work History
Global Electronics Services
Sales Associate
03.2025 - Current
Job overview
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Amica Insurance
Claims Adjuster
03.2022 - 09.2024
Job overview
- Prepared summaries of damage, payments, and policy coverage.
- Verified Auto insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
The General
Claims Adjuster
12.2018 - 03.2022
Job overview
- Identified Auto insurance coverage limitations with thorough examinations of claims documentation and related records.
- Directed claims negotiations within allowable limit and supported successful litigations for advanced issues.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Documented information gathered in field and uploaded data to company database for efficient processing
Am Trust Financial
Insurance Claims Clerk
01.2017 - 12.2018
Job overview
- Collaborated with Workers Compensation claims department and industry anti-fraud organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Developed and implemented quality assurance processes to check accuracy of claims processing.
- Managed workload and priorities to meet claims processing meet deadlines.
Country Financial
Insurance Customer Service Rep
03.2015 - 12.2016
Job overview
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
Assurant Specialty Property
Claims Research Specialist
08.2007 - 02.2015
Job overview
- Monitored research homeowner data to assess accuracy, validity and integrity.
- Guided technical programs and administrative activities in research settings and integrated quality assurance and safety programs.
- Analyzed variations in complex tests, experiments and procedures to produce research data.
Education
Clark Atlanta UniversityAtlanta, GA
Associate of Arts from Mass Media Arts
Skills
- Insurance claims management
- Effective communication
- Analytical reasoning
- Strategic issue analysis
- Experience in subrogation claims management
- Client support
- Insurance fraud analysis
- Property claims management
- Data exposure analysis
- Policy analysis
- Accident investigation expertise
- Vehicle appraisals
LANGUAGES
English
Timeline
Sales Associate
Global Electronics Services
03.2025 - Current
Claims Adjuster
Amica Insurance
03.2022 - 09.2024
Claims Adjuster
The General
12.2018 - 03.2022
Insurance Claims Clerk
Am Trust Financial
01.2017 - 12.2018
Insurance Customer Service Rep
Country Financial
03.2015 - 12.2016
Claims Research Specialist
Assurant Specialty Property
08.2007 - 02.2015
Clark Atlanta University
Associate of Arts from Mass Media Arts