Windows OS
Antwan Sherman
Security Analyst I
Charlotte,NC
Summary
Highly motivated Technical Support professional that is motivated for a career change in Security. Strong verbal, listening and writing skills. Comfortable in interacting with all levels of the organization and public. Driven Systems Administrator with five years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Talented System Administrator focused on performance optimization and technical improvements with understanding of cost-effective decision making and usability. Certified in Comptia Security+ with ten years of progressive IT experience.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Windows Systems Administrator
TIAA
Charlotte, NC
09.2019 - 06.2020
- Managed development of system protocols to deliver complete and persistent data set.
- Arranged staff-development programs such as training and workshops for staff at every level.
- Orchestrated integration and communication of software upgrades.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for hundreds of users.
- Achieved 100% customer satisfaction rate while administering data transfers and upgraded systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Desktop Support Engineer, Desktop Support
RRTQ
02.2019 - 06.2019
- Work with the SCCM tool for various processes.
- Remote desktop support for assistance with software issues.
- Managed active directory for end users.
- Migrated data for user using back up storage.
- Machine reimaging from win7 to win10.
- Windows 10, team, Experis, September 2019 – June 2020.
- Work with over 1000 users within the company to get upgraded to windows 10.
- Performed over the phone Desktop support for any windows 10 related issues.
- Provide assistance with users new to windows 10 giving helpful information on how to navigate.
- Work within SCCM to add machines to be provisioned for the windows 10 build.
- Performed upgrades on users laptops being battery replacements, RAM, and hard drives.
- Used the TIAA service desk ticketing system to handle daily work as well as break fix issues.
- Give all customers quality service with an anytime self-service well after the completion of their migration.
Computer Repair/Refresh Technician
Bank of America
09.2016 - 03.2017
- Assists associates with upgrading and building new operating systems for laptop/desktop computers.
- Replaced RAM, HHD, and formatted drives to the associates liking.
- Help associates over the phone and through remote desktop assistance for technical issues.
- Restored email accounts and other applications on to the new desktop/laptop for data migrations.
- Applied serval security functions on to the system such as bit locker encryption.
Cable Systems Installer
US Army
05.2011 - 10.2014
- Work well and proficient on an IT S6 help desk.
- Maintain and setup cabling for server stacks need for VOIP phones and Tough book laptops.
- Work well with people in getting their questions answered and work orders finished in a timely manner.
- Worked with CAT4, CAT5, CAT5e, and CAT6 Cables along with coaxial cables.
Education
Associate of Science - Computer Networking
ITT Technical Institute
Charlotte, NC 12.2014 - 06.2016
Associate of Science - Network Security
ECPI University
Charlotte, NC 04.2017 - 07.2018
Skills
Performance Analysis
undefinedSoftware
Microsoft Excel
SCCM
Microsoft Power Point
Service Now
McAfee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CompTIA Security+
Quote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Windows Systems Administrator
TIAA
09.2019 - 06.2020
Desktop Support Engineer, Desktop Support
RRTQ
02.2019 - 06.2019
Associate of Science - Network Security
ECPI University
04.2017 - 07.2018
Computer Repair/Refresh Technician
Bank of America
09.2016 - 03.2017
Associate of Science - Computer Networking
ITT Technical Institute
12.2014 - 06.2016
Cable Systems Installer
US Army
05.2011 - 10.2014
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