Antwane Miller
Canton,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
Shearers Foods
Massillon, OH
06.2023 - Current
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Unloaded pallets and deliveries and organized products in warehouse.
Customer Service Representative
Spectrum
Akron, OH
03.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Sanitation Technician
Kraft Heinz Company
08.2022 - 02.2023
- Assembling and disassembling machines for cleaning, scrubbing/sanitizing parts for production
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Completed in-depth cleaning of machinery to protect consumers from contamination and illness.
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
Supervisor of Operations
Incept
03.2017 - 06.2022
- Composed and managed profitable contacts and broadened sales territories.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Participated in store meetings and product training sessions to understand and sell items.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Customer Service Representative/Sales
LifeLine Screening LLC
08.2016 - 01.2017
- Set up screening for new clients
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
Customer Care Representative
Ameridial
01.2014 - 06.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
Education
Bluffton University
Bluffton, OHHigh school diploma -
Timken High School
Canton, OH06.2008
Skills
- Warehouse
- Customer Service
- Upselling
- CRM Software
- Cold Calling
- Picking & packing (2 years)
- Revenue Growth
- Client Rapport-Building
- Providing Feedback
- Account Management
Timeline
Warehouse Associate
Shearers Foods
06.2023 - Current
Customer Service Representative
Spectrum
03.2023 - 06.2023
Sanitation Technician
Kraft Heinz Company
08.2022 - 02.2023
Supervisor of Operations
Incept
03.2017 - 06.2022
Customer Service Representative/Sales
LifeLine Screening LLC
08.2016 - 01.2017
Customer Care Representative
Ameridial
01.2014 - 06.2016
Bluffton University
High school diploma -
Timken High School