Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Antwane Watkins

Haslet

Summary

Versatile ServiceNow Architect looking for life's next challenge. I offer a unique combination of analytical and interpersonal skills derived from a robust Servicenow background and years of making managerial decisions in critical situations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ServiceNow Engineering Manager

Citibank
04.2023 - Current
  • Led ServiceNow migration from on prem Fuji to the SaaS Washington version of ServiceNow.
  • Facilitated the technical delivery of over 50 integrations to ServiceNow SaaS from on prem Fuji.
  • Authored Citibank's ServiceNow Developer best practices documentation
  • Provided technical leadership to cross-functional teams resulting in the successful remediation of CMDB data and integration issues.
  • Implemented Datacenter auditing in ServiceNow, resulting in a 17% increase in data quality.
  • Coordinated the implementation of IT Asset Management (ITAM) and Demand Management after successful POCs
  • Managed the Release Automation initiative, which modernized legacy systems and embracing new tools to drive developer efficiency.

ServiceNow Architect

JPMorgan Chase
08.2020 - 04.2023
  • Architected the event management process. Which resulted in 97k events daily, automated alerting and incident resolution.
  • Led the Release Automation project, which automated ServiceNow Deployments and reduced deployment time by 78%.
  • Collaborated with other developers to identify and alleviate software errors and inefficiencies.
  • Worked closely with clients around the world to establish specifications and system enhancements in all ServiceNow ITSM base modules as well as Low Code and Discovery
  • Authored the ServiceNow Development Policy, which set development standards for all consultants and developers working on JP Morgan ServiceNow instances.
  • Deployed hundreds of global software solutions driving continuous improvement to processes, system performance, catalog items and CMDB health
  • Improved the OOB ServiceNow upgrade procedure to ensure no impact to integrations for the entirety of the upgrade.

ServiceNow Lead Developer

Pepsico Inc.
01.2015 - 08.2020


  • Translated technical concepts and information into terms all parties could easily comprehend
  • Responsible for all stages of the ServiceNow development lifecycle, from requirement gathering to production releases
  • Consolidated junior developer input on new projects into comprehensive forecasts, addressing factors such as task-level estimates, dependencies and risk
  • Managed a team of four developers. Assigned tasks, led code review meetings, and ensured team members' enhancements aligned with ServiceNow best practices
  • Debugged and troubleshot REST integrations, solving technical issues to meet SLA's 99% of the time
  • Produced automated workflows decreasing manual requests and incidents by 23%
  • Led development of the ServiceNow Agent and Classic mobile application resulting in increased productivity for 6700 users and all processes

Education

Bachelor of Science - Business Computer Information Systems

University of North Texas
Denton, TX
2015

Skills

  • JavaScript
  • SQL
  • HTML
  • CSS Development
  • Angular
  • REST/SOAP development

Certification

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist
  • ServiceNow Certified Implementation Specialist – Discovery (pending)


Timeline

ServiceNow Engineering Manager

Citibank
04.2023 - Current

ServiceNow Architect

JPMorgan Chase
08.2020 - 04.2023

ServiceNow Lead Developer

Pepsico Inc.
01.2015 - 08.2020

Bachelor of Science - Business Computer Information Systems

University of North Texas

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Antwane Watkins