Overview
Work History
Education
Skills
Timeline
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Antwanette Powell

Gouverneur,NY

Overview

10
10
years of professional experience

Work History

Patient Care Technician

Multi Therapeutic Services
03.2023 - 04.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Ensured all consumers received and takes daily medication
  • Monitor daily activities
  • Cooked three hot meals a day

Customer Service Representative

Cash America Pawn
11.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Performed daily transactions on the P.O.S System
  • Handled large amounts of funds
  • Data Entry

Customer Service Representative

Conn's Home Plus
05.2015 - 01.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted credit checks fore clients
  • Daily phone calls to clients
  • Heavy data entry
  • Performed P.O.S transactions


Maintenance Technician

NYC Housing Authority
04.2014 - 12.2014
  • Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
  • Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
  • Ensured all grounds were clean
  • Reported any safety hazards directly to the supervisor
  • Replenished supplies

Education

High School Diploma -

State University of New York
The Bronx, NY
06-1999

Skills

  • CPR certification
  • Patient observation
  • Patient services
  • Information protection
  • Active listening
  • Certified in CPR/AED
  • Customer service
  • Data entry
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Complaint handling
  • Payment processing
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Scheduling
  • Call management
  • Paperwork processing
  • Product knowledge
  • Appointment scheduling
  • Follow-up skills
  • Documentation
  • Microsoft Office Suite
  • Data collection
  • Filing
  • Multi-line phone talent
  • Coordination
  • Service upselling
  • POS systems expert
  • Sales closing
  • Delivery scheduling
  • Receiving support

Timeline

Patient Care Technician

Multi Therapeutic Services
03.2023 - 04.2024

Customer Service Representative

Cash America Pawn
11.2022 - 02.2023

Customer Service Representative

Conn's Home Plus
05.2015 - 01.2020

Maintenance Technician

NYC Housing Authority
04.2014 - 12.2014

High School Diploma -

State University of New York

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Antwanette Powell