Antwanette Powell
Gouverneur,NY
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Multi Therapeutic Services
03.2023 - 04.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Ensured all consumers received and takes daily medication
- Monitor daily activities
- Cooked three hot meals a day
Customer Service Representative
Cash America Pawn
11.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Performed daily transactions on the P.O.S System
- Handled large amounts of funds
- Data Entry
Customer Service Representative
Conn's Home Plus
05.2015 - 01.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted credit checks fore clients
- Daily phone calls to clients
- Heavy data entry
- Performed P.O.S transactions
Maintenance Technician
NYC Housing Authority
04.2014 - 12.2014
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Ensured all grounds were clean
- Reported any safety hazards directly to the supervisor
- Replenished supplies
Education
High School Diploma -
State University of New York
The Bronx, NY06-1999
Skills
- CPR certification
- Patient observation
- Patient services
- Information protection
- Active listening
- Certified in CPR/AED
- Customer service
- Data entry
- Critical thinking
- Problem resolution
- Call center experience
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Customer satisfaction measurement
- Scheduling
- Call management
- Paperwork processing
- Product knowledge
- Appointment scheduling
- Follow-up skills
- Documentation
- Microsoft Office Suite
- Data collection
- Filing
- Multi-line phone talent
- Coordination
- Service upselling
- POS systems expert
- Sales closing
- Delivery scheduling
- Receiving support
Timeline
Patient Care Technician
Multi Therapeutic Services
03.2023 - 04.2024
Customer Service Representative
Cash America Pawn
11.2022 - 02.2023
Customer Service Representative
Conn's Home Plus
05.2015 - 01.2020
Maintenance Technician
NYC Housing Authority
04.2014 - 12.2014
High School Diploma -
State University of New York