Antwanique Goodwin-Brown
Moreno Valley,CA
Summary
Detail-oriented Environmental Services Professional with expertise in sanitation protocols and staff training. Proven ability to implement quality improvement strategies and enhance operational efficiency. Strong communication and time management skills support effective problem-solving and goal achievement.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
HOUSEKEEPER
Best Western Hotel
05.2013 - 09.2013
- Demonstrated ability to clean and organize multiple rooms efficiently and effectively.
- Restocked restroom areas with towels and toiletries to ensure guest satisfaction and hygiene standards.
- Cleaned and organized multiple rooms to create welcoming and tidy environments for guests.
- Cleaned guest rooms, bathrooms, and public areas to maintain brand housekeeping standards.
- Replaced linens, made beds, and restocked amenities for guest readiness.
CAREGIVER
Redwood R&R
09.2013 - 01.2014
- Performed light housekeeping duties, including laundry, meal preparation, and grocery shopping, to create a safe and comfortable environment.
- Supported clients with daily tasks, enhancing their independence and quality of life through laundry, housekeeping, and shopping assistance.
- Facilitated activities of daily living for residents, promoting health and dignity through personalized care.
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
LEAD ENVIRONMENTAL SERVICES HOUSEKEEPER
Providence
10.2019 - 07.2025
- Implemented cost-saving strategies that maintained high service quality in environmental services.
- Developed and enforced policies and procedures to enhance efficiency in environmental services operations.
- Inspected guest rooms for cleanliness and compliance with departmental standards.
- Monitored the performance of housekeeping staff members to ensure they meet departmental goals.
- Monitored housekeeping staff performance to ensure alignment with departmental standards and goals.
- Participated in monthly inventories of supplies; tracked usage and ordered items accordingly.
CASHIER TEAM LEAD
Chevron
01.2014 - 10.2019
- Resolved customer complaints efficiently and professionally, enhancing customer satisfaction.
- Executed daily cash drawer counts, balanced receipts, and restocked supplies to ensure smooth operations.
- Executed cleaning tasks daily to maintain a tidy environment.
- Good verbal and written communication skills.
- Communicated effectively with team members and customers, fostering a positive work environment.
Education
High School Diploma -
Animo Watts College High School
Los Angeles, CA06-2011
Skills
- Room organization
- Safety procedures
- Equipment operation
- Inventory management
- Loading and unloading
- Material handling
- Staff training
- Onsite team coordination
- Workload management
- Customer service
- Conflict resolution
- Problem-solving
- Team building
- Active listening
- Organization
- Relationship management
Accomplishments
- Promoted to [Lead Housekeeper] for exceeding company goals and expectations for [24] months.
Certification
Forklift #917661
LANGUAGES
English
Timeline
LEAD ENVIRONMENTAL SERVICES HOUSEKEEPER
Providence
10.2019 - 07.2025
CASHIER TEAM LEAD
Chevron
01.2014 - 10.2019
CAREGIVER
Redwood R&R
09.2013 - 01.2014
HOUSEKEEPER
Best Western Hotel
05.2013 - 09.2013
High School Diploma -
Animo Watts College High School