Heather DeGeorge
Lake Stevens,WA
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
17
17
years of professional experience
Work History
Housekeeper
Stevens pass motel
Gold Bar, Washington
11.2012 - 12.2013
- Cleaned guest rooms, ensuring high standards of cleanliness and organization.
- Replenished supplies and amenities for guest convenience and satisfaction.
- Maintained laundry operations, sorting and washing linens and towels efficiently.
- Assisted in deep cleaning common areas, enhancing the overall guest experience.
- Reported maintenance issues promptly to ensure quick resolution for guests.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Del
Publix's grocery store
Ponte Vedra, Florida
07.2003 - 02.2005
- Slices a variety of premium meats and cheeses, design customized sandwiches, curates elegant party platters.
- Engage with customers to understand their needs, provide expert advice, and ensure every order is crafted with precision.
- Additionally, maintain the cleanliness of the deli station, keep ingredients fresh, and ensure prompt and friendly service at all times.
Server
O'Charlies Resturant
Orange Park, Florida
09.2002 - 07.2003
- Provided attentive service to guests in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and answered food-related inquiries.
- Processed customer orders accurately using point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Server
Longhorn Steakhouse
Orange Park
06.2002 - 08.2002
- Provided attentive service to guests in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and answered food-related inquiries.
- Processed customer orders accurately using point-of-sale system.
- Handled guest concerns professionally to enhance overall dining experience.
- Managed multiple tables simultaneously while maintaining high service quality.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server
Cascade Pizza
Sedro-Woolley, Washington
05.1997 - 12.2001
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted guests with menu selections and answered food-related inquiries.
- Processed customer orders accurately using point-of-sale system.
- Trained new servers on restaurant procedures and service standards.
- Managed multiple tables simultaneously while maintaining high service quality.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School - undefined
Mount Vernon High School
Mount Vernon, WASkills
- Cleaning techniques
- Laundry management
- Room organization
- Maintenance reporting
- Customer satisfaction
- Multitasking and organization
- Cleaning and organizing
- Guest relations
- Vacuuming
- Chemical handling
- Safe cleaning with chemicals
- Guest amenity replenishment
- Housekeeping
- Ironing and folding
- Towel replenishment
- Linen replacement
- Bed making proficiency
- Folding clean laundry
- Room preparation
Heather's Resume
Assisting at homeless shelters, providing support or meals., Volunteering at food banks to organize, pack, and distribute food., Helping with food drives by collecting or promoting donations.
Timeline
Housekeeper
Stevens pass motel
11.2012 - 12.2013
Del
Publix's grocery store
07.2003 - 02.2005
Server
O'Charlies Resturant
09.2002 - 07.2003
Server
Longhorn Steakhouse
06.2002 - 08.2002
Server
Cascade Pizza
05.1997 - 12.2001
High School - undefined
Mount Vernon High School