Richey Bidwell
McDonald's Restaurant
Buckley,WA
2026
years of professional experience
Dedicated professional with strong customer service skills and attention to detail. Experienced in maintaining cleanliness and enhancing guest satisfaction through effective teamwork and efficient operations.
Work History
Housekeeper
crew
2 Years 5 Months- Provided exceptional customer service, ensuring satisfaction during high-volume periods.
- Operated kitchen equipment efficiently, maintaining food safety and quality standards.
- Collaborated with team members to streamline order preparation processes.
- Assisted in training new crew members on operational procedures and best practices.
- Assisted customers with inquiries and provided product recommendations.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Collaborated with team members to enhance customer service experience.
- Implemented best practices for inventory management and restocking shelves.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored sales floor for cleanliness and organized merchandise displays.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Promoted special offers or loyalty programs to increase sales revenue and encourage repeat business from customers.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Assisted management in monitoring inventory levels near the registers, alerting them to any potential shortages or discrepancies.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
- Improved store cleanliness and safety with regular sanitation of cashier area and aisles.
- Coordinated with inventory team to flag low-stock items, aiding in timely replenishment.
- Restocked shelves to maintain well-organized and appealing store environment.
- Enhanced team morale by maintaining positive attitude and encouraging peers during busy periods.
- Conducted price checks for customers to expedite checkout process.
- Provided feedback to management on front-end operations, leading to several process improvements.
- Assisted in preparation and execution of inventory counts, contributing to accurate stock management.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
- Collaborated with team members to implement promotional displays, boosting interest in featured products.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
- Facilitated sale of store loyalty cards, increasing customer engagement and repeat visits.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Maintained up-to-date knowledge of store promotions and policies to provide accurate information to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Education
No Degree
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Bed making proficiency
Cleaning techniques
Bathroom cleaning proficiency
Room turnover
Safe chemical handling
Assignment management
Guest relations
Surface sanitation
Odor control methods
Safety monitoring
Furniture polishing techniques
Floor care techniques
Supply management
Stain removal expertise
Waste disposal methods
Energy conservation awareness
Room verification
Towel replenishment
Sanitizing
Linen management
Dusting
Linen replacement
Upholstery maintenance
Sanitization practices
Turndown service
Restocking supplies
Surface dusting
Multitasking and prioritizing
Supply restocking
Cleaning bathrooms
Floor vacuuming
Interior and exterior cleaning
Trash collection and disposal
Supply stocking
Window cleaning
Guest service and support
Vacuuming
Professional and courteous
Heavy lifting
Dusting furniture
Room maintenance scheduling
Team support and collaboration
Staff training
Process improvement
Timeline
crew
McDonald's Restaurant
02.2023 - 07.2025Read More
Housekeeper
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Eisenhower High School
No Degree
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