Antwinette spence
Elverson,PA
Summary
With a proven track record at Crane Payment Innovations, I excel in quality testing and fostering customer satisfaction. My expertise in data collection and failure analysis has significantly contributed to data-driven decisions and design improvements. Known for exceptional organizational skills and reliability, I consistently enhance operational efficiency and product quality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
System Test Technician
Crane Payment Innovations
02.2016 - 01.2025
- Controlled lage amounts of currency for personal and operator project testing, with currency audits always Verified and accounted for.
- Supported engineering teams in making data-driven decisions by providing timely and accurate test results.
- Communicated product failures and testing problems with appropriate engineering departments.
- Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
- Streamlined data collection and analysis to support engineering teams in making informed design improvements.
- Promoted a safe working environment by following established safety guidelines and protocols during all testing activities.
- Contributed to successful audits by meticulously maintaining accurate records of all testing activities, results, and related documentation.
- Installed laboratory equipment and instrumentation for tests, research and process control.
- Trained Bill Operators in specified testing procedures for each project tested.
- Created an Equipment Library for the System Test, streamlining the location and selection of testing equipment.
Bill Operator
Adecco Staffing - Crane Payment Innovations
03.2013 - 02.2016
- Effectively communicated test findings with relevant stakeholders, ensuring timely resolution of identified issues.
- Maintained a well-organized workspace for improved efficiency of project testing.
- Exhibited strong attention to detail while verifying test instructions and requirements.
Assembly Line Worker
Adecco Staffing Agency - CTDI Coatesville
07.2012 - 03.2013
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
Customer Service Representative
AT& T Mobility
07.2008 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Shift Manager
Pizza Huut
03.2004 - 02.2007
- Assisted in conducting interviews for prospective employees, contributing valuable input regarding candidate selection decisions based on individual strengths aligned with company goals.
- Regularly communicated with team members regarding updates in company policies, promotions, or other relevant information, ensuring a well-informed and engaged workforce.
- Proactively identified potential bottlenecks in operations and implemented solutions to ensure smooth functioning of the business.
- Implemented process improvements that increased efficiency in daily operations while maintaining a high level of quality control.
Education
High School Diploma -
East High School
West Chester, PA06-2007
Skills
- Functional testing
- Troubleshooting
- Data collection
- Oscilloscope operation
- Test equipment operation
- Hardware installation
- Failure analysis
- Firmware updates
- Test procedure development
- Attention to detail
- Customer service
- Reliability
- Organizational skills
Certification
- Six Sigma Certification Green Belt Six Sigma Online October 2024
- First Aid Certification HSI November 2023
- Pareto Analysis Udemy March 2022
- Root Cause Analysis Udemy April 2022
- Excel - Excel from Beginner to Advanced Udemy June 2021
- Time Management for Personal and Professional Productivity Coursera February 2019
- Project management: The Basics for Success Coursera February 2019
Timeline
System Test Technician
Crane Payment Innovations
02.2016 - 01.2025
Bill Operator
Adecco Staffing - Crane Payment Innovations
03.2013 - 02.2016
Assembly Line Worker
Adecco Staffing Agency - CTDI Coatesville
07.2012 - 03.2013
Customer Service Representative
AT& T Mobility
07.2008 - 03.2010
Assistant Shift Manager
Pizza Huut
03.2004 - 02.2007
- Six Sigma Certification Green Belt Six Sigma Online October 2024
- First Aid Certification HSI November 2023
- Pareto Analysis Udemy March 2022
- Root Cause Analysis Udemy April 2022
- Excel - Excel from Beginner to Advanced Udemy June 2021
- Time Management for Personal and Professional Productivity Coursera February 2019
- Project management: The Basics for Success Coursera February 2019
High School Diploma -
East High School
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