Antwaine Jones
Somerset,New Jersey
Summary
Customer-oriented professional with extensive experience in relationship building and partnership cultivation, resulting in significant account retention and profit channel growth. Known for a strategic mindset and exceptional persuasion skills, consistently exceeding performance targets. Core competencies include account management, stakeholder engagement, and revenue enhancement. Aiming to leverage expertise to drive business success in a dynamic environment.
Overview
20
20
years of professional experience
Work History
Licensed Account Representative
NJM
07.2024 - Current
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance
Accounts Payable Clerk
Greater Abyssinian Baptist Church
01.2011 - Current
- Prepared and processed payroll.
- Assisted with month-end closing activities as needed.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Calculated month-end accrual entries for trade payables.
- Coded invoices to maintain organized and accurate records.
- Checked postings and documents for correctness, accuracy and proper coding.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Managed vendor relationships through prompt communication of payment information.
Eligibility Medicaid Supervisor/Outreach Supervisor
NJ Family Care/Conduent Inc.
Hamilton, NJ
06.2005 - 03.2025
- Supervised application processors assessing eligibility for State of New Jersey Medicaid Program.
- Offer functional guidance, training and support to team members.
- Facilitates employee training sessions and resolves technical issues.
- Generates regular reports to track workload efficiency, response duration, and data quality.
- Contributes to achieving department objectives.
- Managed administrative information and communicated work-related details to the team.
- Engaged in quality improvement initiatives to create action plans for reducing rejections, escalations, and grievances.
- Contributed to cost-saving initiatives for NJ Family Care–Medicaid.
- Recognized areas where team performance could be enhanced, recommending appropriate training.
- Applied appropriate rules in decision-making scenarios.
- Boosted team effectiveness through identification, development, and utilization of member strengths.
- Developed and executed needed actions for regaining compliance.
Education
High school or equivalent - Business Administration
Essex County Vocational High School
01.1992
Some College (No Degree) - Business Administration
Raritan Valley College
Raritan, NJSkills
- Blue Pumpkin
- Microsoft Office
- Microsoft Outlook
- Experienced with Browser-Based Systems
- Host-Based Systems Management
- OneSource Application Skills
- 1095B Database Management
- Webinar
- Outsourcing
- Affordable Care Act
- Project Management
- Strategic Development
- Analytical Problem Solving
- Effective Resolutions
- Precision in Work
Technicalsummary - Applications
- Blue Pumpkin
- Microsoft Office/Microsoft Outlook
- Conduent Browser-Based Proprietary Systems
- State of NJ Proprietary Host-Based Systems
- Adobe Software
- OneSource
- 1095B Database
- Webinar
Timeline
Licensed Account Representative
NJM
07.2024 - Current
Accounts Payable Clerk
Greater Abyssinian Baptist Church
01.2011 - Current
Eligibility Medicaid Supervisor/Outreach Supervisor
NJ Family Care/Conduent Inc.
06.2005 - 03.2025
High school or equivalent - Business Administration
Essex County Vocational High School
Some College (No Degree) - Business Administration
Raritan Valley College
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