Robert Mulholland

• Highly motivated Sr. PM for all infrastructure on operational and applications support and maintenance with team of ten supporting staff.
• Ensuring the project team completes the projects within the schedule and budget and adhering to all SDLC requirements.
• Managed two separate networks environments including air gap equipment.
• Managed operations budget, supplies and equipment.
• Ordering hardware & software equipment.
• Managing licensing.
• Championed the Platform as a Product (PaaP) model across enterprise infrastructure, enhancing scalability and lifecycle ownership of core IT platforms.
• Provided project management support for all new and existing IT development projects including (MDR) manage detection & response.
• Managed the team's performance on project tasks and secured acceptance and approval of deliverables from the project sponsor.
• Responsible for status reporting, risk management, and escalation of issues that the project team cannot resolve; consulted with all current and future stakeholders.
• Partnered with engineering teams to align DevSecOps practices with cybersecurity and compliance frameworks, embedding security across the SDLC.
• Oversaw the design and implementation of CI/CD pipelines for automated testing, deployment, and continuous delivery across cloud and on-prem environments.
• Give periodic project, program, and operational status updates as required by the government within an agreed-upon frequency and schedules.
• Manage and oversee daily, weekly, and monthly workloads (Managed Service Provider) MSP Transition and schedule for active tasks concerning schedule, budget, priority, risk, and quality to ensure quality response to government task order requests.
• Implemented the Platform as a Product (PaaP) mindset to manage core enterprise services like Network, Cloud, and DevSecOps platforms as evolving products with defined roadmaps and service ownership.
• Applied Scaled Agile Framework (SAFe) principles to coordinate cross-functional teams, ensuring alignment between product development, platform operations, and enterprise delivery goals.
• I have been working as technical expert in Cybersecurity, data center management, Helpdesk support, enterprise connectivity, audio/video and voice services, or application services.

• Initiative-taking Sr. PM for all operational development, support, and Maintenance on all State of Michigan (SOM) work related to DTMB/DHHS applications.
• Managed over 36 EPICS at a given time having well over 120 features.
• Managing one of the teams overseeing over one hundred million dollars in development work.
• Collaborating with several teams developing and enhancing SOM consumer capabilities and functionality.
• Led modernization of enterprise platforms by adopting a Platform as a Product (PaaP) approach to improve reusability and cross-department collaboration.
• Managed application development teams for the Enterprise Portfolio Management Office (EPMO) and Application Development (AD) teams.
• Managed migration of DevOps apps and Data into Azure Cloud.
• Built and optimized CI/CD pipelines in Azure DevOps, improving deployment frequency and reducing release time across multiple application teams.
• Managed on all Operation security compliance entry into (Key light) as well as (MDR) manage detection & response.
• Technical lead on Clarity support team.

• Highly valued Project Manager and Product Manager for enterprise-level, high-priority, high profile exceptionally large, $100 million+ dollar projects across multiple countries.
• Leader of application development teams for hardware infrastructure for the Enterprise Portfolio Management Office (EPMO) and Application Development (AD) departments on Big Data Projects.
• Successful and accomplished product manager working and managing multiple national and international projects and project teams in North America, EU, and South America delivering improved performance and stability for the enterprise infrastructure for Big Data while emphasizing client satisfaction that is paramount to the success of a company.
• DevSecOps & Data migration into Azure Cloud & MDR.
• Applied DevSecOps methodologies to enhance automation, compliance, and release security across hybrid cloud environments.
• Drove enterprise-level Platform as a Service, (PaaS) initiatives supporting Big Data infrastructure and global application development teams.
• Independent verification & Validation team driven.
• Recognized visionary leader who transforms global planning initiatives into concrete milestones with a strong zeal for positioning, building, growing successful companies and brands while achieving a measurable return on investment.
• Accomplished Project Manager for Platform Team about all hardware and software including RFS, RFPs for infrastructure deployment process and environments.
• Recognized as successful delivery lead in completing projects ahead of schedule for all hardware, Databases, and software deployments of North American, Europe and South American regions.
• Expert in building and showing teams on, designing, and supporting network infrastructure documentation for implementations and updates.
• Experienced and Versatile, results oriented in using a wide variety of knowledge with focused skill in virtualization and IT infrastructure.
• Extremely successful with years of experience in handling translating business vision into physical plans that require technical capabilities, focus, and collaborative efforts to achieve success.
• I am ambitious, dependable, and initiative-taking worker and always strive to have formidable customer experience.
• Collaborated with engineering leads to establish CI/CD pipelines enabling faster delivery cycles and improved product stability across global regions.
• Trained in: Scaled Agile Framework (SAFe), Ford Agile Framework (FAF), Records, and Information Management compliance.

• Accomplished Project Manager for Statewide enterprise-level, high-priority, and high-profile Cyber Security initiatives on statewide Security projects.
• Served as Quality Assurance for the Enterprise Portfolio Management Office (EPMO) and in supporting the offices of the Chief Technology Officer (CTO) and the Chief Security Officer (CSO).
• Lead Project manager for multiple teams for COTS, Application integration, and infrastructure implementation for cyber security network infrastructure improvements for the State of Michigan.
• Converted and managed teams from Waterfall to Agile - Scrum practice.
• Guided teams to work with business departments and agencies on cyber security policy and procedure framework, GRC Lockpath implementation.
• Accomplished modern designs and implementations for Asset management platform, Qualys appliances and agents.
• Successfully completed early in implementation of SIEM appliance infrastructure for (Security information and Event management), Appliances and agents.
• Successfully completed early in implementation of DLP environment (Data Loss Protection) appliances.
• State of Michigan

• Rewarded Project manager for Application development and customer satisfaction improvements to DTE Customer web, Mobile, CRM, CR, SDLC applications development and implementations.
• Managed by Agile - Scrum Teams for on premise and MS project for application development and business and customer satisfaction and system improvements.
• Extremely successful in working with business operations teams on changes in CRM, COCM, Web and Mobile platforms, C360-SAP implementations, Data base schema changes, Java, Oracle, SQL tools.
• Lead multiple teams in working with several BA groups, architects, developers, and venders in developing scope, development, testing, integration deployment procedures, and timelines.
• Successfully Managed multiple projects for DTE PMO groups and IT management teams.
• DTE

• Accomplished project manager on creating Agile project plan on Application rewrite from mainframe application to SAP, SaaS, PaaS, and IaaS Web environment.
• Completed work on SOW on restructure and application business requirements gathering, including storage requirements and documentation and posted to SharePoint as team administrator.
• Successfully completed gaps in requirements by interviewing, documenting, and interface analysis along with focus groups and Business management teams that were not showing full alignment with the business groups.

• Team Leader on application SME's Specialist working on the installation, integration of a $150m Genesis IVR, IR, Reporting, SIP, CUCM and Unity platform.
• Responsible for requirements gathering, implementation, documentation, UAT defect resolution, (TFS) Team foundation Server administration, deployment, and site SharePoint administration.
• Team Leader and PM for North America redesign of all Call centers for Aspect e-WFM upgrade of WFM, NICE, Knowlagent and Opstel application deployment Team Lead, for Kaiser Permanente Call center enterprise MSP (Managed Service Provider) infrastructure roll out.
• MS project upgrade, testing and support; Upgrading MS Project Server and MS SharePoint 2010.
• Team leader for the Aspect e- WFM upgrade, I put together the Agile project plan and timeline for application roll out in Microsoft Project for each WFM team for process about all deployments.
• Led work with multiple teams and integrating added applications such as PeopleSoft, Nice, Ktime, Kronos, Genesis GPLUS, Cisco IP phones, and Right fax applications to have evaluated and user functionality working as expected.
• Insured all servers and access administration rights and policies were correct.
• Successfully Insured all site admins and team members were prepared, trained, and understood Aspect e-WFM software and backend administration and Optel administration tool.
• Leader for all teams in and verifying all Integration, evaluated (SIT-DIT-UAT).
• Verified user functionality of added applications such as PeopleSoft, NICE, Ktime, Kronos, MyHR, OpsTel, Knowlagent, Genesis Gplus, eWFM, Empower, RTA, DES, Cisco IP phones, and Right Fax applications evaluated and user functionality.
• Leader of WFM SMEs on deployment scheduling, complex change management requests, managing day-to-day responsibilities, and oversee thirty-five site deployments during the project delivery timeline.
• Verizon Business

• Supporting Bank of America in the delivery of IT projects across their enterprise.
• Assignments have been in support of Global Wholesale Banking, Treasury, Technology Infrastructure and Global Information Security and Execution of multiple complex projects and Programs and SAP transitions.
• As project manager in leading assigned engagements performing all aspects of project management: Planning, Design, Scheduling, Budgeting, Resourcing, Risk and Issue Management, Communications.
• Created all incident management documentation and process for facilities and systems, Supported MS Project, Nexus and Clarity upgrades and support.
• Lead SME in upgrade of MS Project, Nexus, Clarity, and SharePoint.
• Formulated and defined scope of work and goals based on business needs.
• Understanding the business impacts of solutions and in defining the best pathways to support new business process with heavy administration and changing management practice.
• Provided routine technical consulting and support for defining, developing, and improving functional to improved business processes.
• Served as a liaison between second- and third-party vendors, internal staff and clients provide the best technical and application solutions.