Antwon Cleveland
Baytown,TX
Summary
Detail-oriented customer service professional with extensive experience in managing customer inquiries, processing payments, and collaborating with teams to resolve issues efficiently.
Overview
7
7
years of professional experience
Work History
FORKLIFT OPERATOR
Eastern Metal Supply Inc.
Houston, TX
09.2021 - 01.2022
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular safety inspections on equipment to ensure compliance with regulations.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
COMBAT MEDIC (68W)
Army
05.2019 - 05.2021
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
- Recognized and treated medical conditions with proven techniques, equipment and knowledge of medical and military protocols.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Developed and implemented training programs for non-medical personnel on basic first aid procedures.
- Improved overall mission effectiveness by providing critical medical support during high-stress situations in various environments.
- Monitored vital signs and maintained patient records with accuracy and attention to detail.
Customer Service Representative
Westpark Communications/ Answernet Houston
Houston, TX
08.2025 - 01.2026
- Handled customer inquiries through phone and email, ensuring timely resolution.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with internal teams to enhance service delivery and resolve customer issues.
- Documented customer interactions accurately in CRM systems to maintain up-to-date records.
- Escalated complex issues to appropriate departments for timely resolution and follow-up.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
ASSISTANT MANAGER
Domino's Pizza
Houston, TX
05.2022 - 11.2023
- Provided hands-on assistance to customers, assessing needs and maintaining knowledge of consumer preferences.
- Monitored cash intake and deposit records, enhancing accuracy and reducing discrepancies.
- Assisted with planning schedules and delegating assignments to meet service demands.
- Resolved customer complaints effectively, enhancing overall guest experience ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School - undefined
Cypress Falls High School
Houston, TX05.2019
Skills
- Customer communication
- CRM utilization
- Payment processing
Timeline
Customer Service Representative
Westpark Communications/ Answernet Houston
08.2025 - 01.2026
ASSISTANT MANAGER
Domino's Pizza
05.2022 - 11.2023
FORKLIFT OPERATOR
Eastern Metal Supply Inc.
09.2021 - 01.2022
COMBAT MEDIC (68W)
Army
05.2019 - 05.2021
High School - undefined
Cypress Falls High School