Vontanise Benton
Toledo,OH
Summary
Customer Care Specialist with over 14 years of experience in technical support and customer service. Proficient in Salesforce and Google Apps, with a proven ability to quickly learn new technologies to improve customer interactions. Consistently achieves high customer satisfaction through effective communication and problem-solving skills. Recognized for exceeding customer expectations and reducing dissatisfaction in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Forklift Operator
Ward Transportation and Logistics
Toledo, US
01.2023 - Current
- Operated forklifts to efficiently move materials within warehouse.
- Conducted daily safety inspections on equipment to ensure operational readiness.
- Maintained accurate inventory records during loading and unloading processes.
- Loaded pallets onto trailers for shipment, adhering to proper techniques.
- Received incoming shipments, verifying quantity and condition against purchase order specifications.
- Communicated effectively with supervisors regarding operational needs and safety concerns.
- Loaded and unloaded freight from trucks, ensuring adherence to safety protocols.
TurboTax Product Expert
Gigcx Marketplace
Toledo, US
01.2020 - Current
- Company Overview: Remote
- Administered customer support via phone, chat, video, improving tax software product navigation
- Supported TurboTax customers with product inquiries, bolstering product knowledge and ease of use
- Utilized probing techniques for service needs identification, enhancing data input accuracy
- Resolved service and billing issues, increasing customer satisfaction
- Managed customer concerns effectively, ensuring a positive customer environment
- Remote
Assistant Manager
Truenorth Convenience Store
Toledo, US
01.2023 - 12.2023
- Managed daily store operations and staff scheduling to ensure efficient workflow.
- Oversaw inventory management and restocking of merchandise to maintain optimal stock levels.
- Implemented promotional displays that increased product visibility and customer engagement.
- Trained employees on product knowledge and store procedures to enhance service quality.
- Resolved customer complaints and inquiries efficiently, improving overall satisfaction.
- Collaborated with team members to deliver exceptional customer service consistently.
- Monitored employee attendance records and payroll information for accurate timekeeping.
- Supervised daily operations by assigning duties and scheduling shifts effectively.
Forklift Operator
DHL Supply Chain
Toledo, US
01.2019 - 12.2023
- Operated powered machinery to streamline product relocation
- Verified inbound and outbound products for quality assurance
- Prevented product damage and infestation, ensuring customer satisfaction
- Recorded product codes dates accurately
- Matched products with customer requirements, enhancing customer relations
Production Associate
Service Springs Corp
Maumee, US
01.2016 - 12.2018
- Enhanced freight handling procedures using innovative equipment
- Revolutionized paperwork completion, boosting efficiency
- Pioneered a loading strategy maximizing space utilization
- Executed meticulous shipment audits to maintain accuracy
- Provided exceptional customer service, building strong relationships.
- Handled inventory and vendor orders meticulously.
- Uphold company policies, ensuring a secure work environment.
- Led recruitment and training processes, fostering team growth.
- Addressed customer concerns proactively, enhancing brand loyalty.
Tax Specialist II
H&R Block
Toledo, US
01.2014 - 12.2017
- Diligently prepared tax returns for individuals and small businesses, ensuring compliance with financial standards
- Leveraged tax law expertise to handle unique return procedures
- Optimized call handling, providing accurate information and enhancing customer service
Virtual Customer Service Representative
Amazon WVCS
Toledo, US
01.2016 - 12.2016
- Assisted customers with inquiries via chat and email, ensuring prompt responses.
- Resolved product issues through real-time interactions, enhancing customer experience.
- Managed product returns and exchanges to streamline order processes.
- Conducted follow-ups on accounts to ensure satisfactory resolution of outstanding inquiries.
- Utilized customer service software for tracking inquiries and documenting solutions.
- Processed orders and applications according to established procedures, maintaining efficiency.
- Prevented key account losses by researching discrepancies and implementing corrective measures.
- Promoted high customer satisfaction through knowledgeable and friendly service in problem resolution.
Education
ASSOCIATES DEGREE - Business Management
Owens Community College
Toledo, OH12.2020
CERTIFICATE - Bookkeeping & Payroll
Owens Community College
Toledo, OH12.2020
CERTIFICATE AND LICENSE - Massage Therapy
Healing Arts Institute
Perrysburg, OH12.2015
COURSEWORK - Business Administration
Sinclair Community College
Dayton, OHSkills
- Technical support and diagnostics
- SaaS expertise
- Product troubleshooting
- Customer communication
- Salesforce proficiency
- Google applications
- Attention to detail
- Windows and Outlook
- Tax law knowledge
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Data entry efficiency
Timeline
Forklift Operator
Ward Transportation and Logistics
01.2023 - Current
Assistant Manager
Truenorth Convenience Store
01.2023 - 12.2023
TurboTax Product Expert
Gigcx Marketplace
01.2020 - Current
Forklift Operator
DHL Supply Chain
01.2019 - 12.2023
Production Associate
Service Springs Corp
01.2016 - 12.2018
Virtual Customer Service Representative
Amazon WVCS
01.2016 - 12.2016
Tax Specialist II
H&R Block
01.2014 - 12.2017
ASSOCIATES DEGREE - Business Management
Owens Community College
CERTIFICATE - Bookkeeping & Payroll
Owens Community College
CERTIFICATE AND LICENSE - Massage Therapy
Healing Arts Institute
COURSEWORK - Business Administration
Sinclair Community College
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