Summary
Work History
Education
Skills
Timeline
Generic

Jose Betancourt Rodriguez

San Bernardino,California

Summary

Emerging student pursuing degree in Information Technology familiar with Word, Excel, Powerpoint, and Access. Experience in setting up hardware and software. Positive and upbeat individual with a hardworking mentality. Comfortable working alone to successfully investigate and troubleshoot problems.

Work History

Forklift Operator

States Logistics
Fontana, CA
2022 - Current
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Maintained positive working relationship with fellow staff and management.

Forklift Operator

Gate City Beverage Distribution
San Bernardino, CA
2020 - 2022
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Reported any damages or malfunctions of equipment immediately to supervisor and manager.
  • Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
  • Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Responded promptly to customer inquiries via phone or email.

Pro Loader

Lowe's
Redlands, CA
2019 - 2020
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Deployed new computers across the organization ensuring all necessary applications were installed correctly.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Performed regular maintenance tasks such as patching, scanning, backup and recovery processes.

Education

High School Diploma -

Pacific High School
San Bernardino, CA
2011

Some College (No Degree) - Information Technology

San Bernardino Valley College
San Bernardino, CA

Skills

  • Self-Motivated
  • Problem Resolution
  • Analytical and Critical Thinking
  • Time Management
  • Software Updating
  • Troubleshooting and Diagnostics
  • Attention to Detail
  • Hardware Understanding
  • Technical Support
  • Customer Service
  • Hardware Diagnostics
  • Performance Testing

Timeline

Forklift Operator

States Logistics
2022 - Current

Forklift Operator

Gate City Beverage Distribution
2020 - 2022

Pro Loader

Lowe's
2019 - 2020

High School Diploma -

Pacific High School

Some College (No Degree) - Information Technology

San Bernardino Valley College

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Jose Betancourt Rodriguez