Antwon Wallace
Fayetteville,NC
Summary
Dedicated veteran with a background in leadership and supervisory roles. Excellent time management, communication and interpretation skills. Experienced in creating effective schedules, crew management and training. Empathetic, effective, and motivated, with a proven proactive and positive approach with years of service in social sciences.
Overview
25
25
years of professional experience
Work History
Freelance English/Music Tutor
01.2004 - Current
- Providing excellent customer service to clients looking to elevate their knowledge of writing and/or music.
Substitute Teacher
Cumberland County Schools
01.2023 - 12.2024
- Facilitated and cultivated the education of students by applying learning theories, assessments, and creating an inviting environment for students to learn.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Behavior Therapist/Paraprofessional
01.2022 - 12.2023
- Maintained a clean and safe environment for clients with low functioning autism spectrum disorder ensuring that client's medication is distributed accurately, and by providing challenging activities, economic literacy, and conflict resolution.
Customer Service Representative
SYKES
01.2016 - 12.2019
- Provided primary customer support to internal and external customers in a fast-paced environment maintaining one of the highest accuracy and customer satisfaction in the department
- Facilitated new employee orientation to foster a positive team attitude and maintain high company morale
- Maintained customer satisfaction with advanced strategies focused on addressing customer needs and resolving concerns
- Eagerly trained staff in operating procedures and company services.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
U.S. Army Ammunition Specialist
01.2000 - 12.2003
- Provided customer service and managed the office of the Residue Yard accurately completing and filing all documentation relating to receiving and transferring ammunition in Fort Carson, Colorado
- Trained personnel in safe ammunition handling to prevent injuries and accidents
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors
- Company representative for Better Opportunity for Single Soldiers (BOSS) making sure that issues of single soldiers were represented and accommodated
- Promoted warehouse safety by reporting and resolving safety hazards and observing OSHA guidelines
- Participating in the handling, inspection, inventory, and issuance of over 5 billion dollars' worth of ammunition during Operation Enduring Freedom.
Education
Master of Teaching Candidate - English
Fayetteville State University
Registered Behavior Technician -
05.2023
Bachelors of Science in Professional Studies -
Fayetteville State University
12.2020
Skills
- Expertise in crisis intervention, CPR, and documentation with a focus in time management, communication, critical thinking, teamwork, cultural sensitivity, empathy, and conflict resolution
- Differentiated Instruction
- Teamwork and Collaboration
- Written Communication
- Data Entry
- Team Management
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with others.
Timeline
Substitute Teacher
Cumberland County Schools
01.2023 - 12.2024
Behavior Therapist/Paraprofessional
01.2022 - 12.2023
Customer Service Representative
SYKES
01.2016 - 12.2019
Freelance English/Music Tutor
01.2004 - Current
U.S. Army Ammunition Specialist
01.2000 - 12.2003
Master of Teaching Candidate - English
Fayetteville State University
Registered Behavior Technician -
Bachelors of Science in Professional Studies -
Fayetteville State University