Timeline
Work History
Overview
Education
Skills
Summary
Languages
Work Preference
Certification
AdministrativeAssistant
Antzley Augustin

Antzley Augustin

Mental Health
Brockton,MA

Timeline

Mental Health Assistant

Judge Rotenberg Educational Center
07.2023 - Current

Customer Service Representative

Walmart
09.2021 - 04.2023

Associate of Arts - Surgical Technologies

Massasoit Community College
09.2021 - Current

High School Diploma -

Brockton Hight School
09.2019 - 06.2021

Work History

Mental Health Assistant

Judge Rotenberg Educational Center
07.2023 - Current
  • Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
  • Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
  • Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
  • Provided crisis intervention services, ensuring timely response and appropriate action during emergency situations.
  • Provided medications and emergency med when require
  • Encourage them to be independent as possible with supervision

Customer Service Representative

Walmart
09.2021 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Education

High School Diploma -

Brockton Hight School
470 Forest Ave Brockton, MA 02301
09.2019 - 06.2021

Associate of Arts - Surgical Technologies

Massasoit Community College
Brockton, MA
09.2021 - Current

Skills

Case documentation

Mental health awareness

Professional boundaries

Behavioral management

Problem-solving

Behavior observation

Relationship building

Bilingual in [language] and [language]

Teamwork and collaboration

Time management

Problem-solving abilities

Excellent communication

Organizational skills

Verbal and written communication

Behavioral support

Summary

Mental health professional with comprehensive experience in providing compassionate care and support. Skilled in crisis intervention, patient evaluation, and therapeutic techniques. Strong focus on team collaboration, adapting to shifting needs, and delivering consistent results. Reliable and empathetic with robust communication and organizational abilities.

Languages

French
Full Professional
English
Full Professional

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancement401k matchPaid time offHealthcare benefitsWork-life balanceFlexible work hoursPaid sick leaveTeam Building / Company RetreatsPersonal development programs

Certification

  • MAP Certification
  • CPR Certification
  • GED Certification

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Antzley AugustinMental Health