Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anu R

Dublin,CA

Summary

With over 14 years of IT experience, including 8 years focused on Salesforce.com. Expertise in configuration, customization, and integration, including classic to Lightning migration, Lightning components, and Lightning Design System. Proficient Hadoop Developer for 4 years. Skilled in Salesforce automation, Apex classes, triggers, batch classes, and integration tools like Apex Data Loader. Strong experience in data migration and customization of Salesforce CRM. Excellent communication and problem-solving skills in the technology sector. Thorough team contributor with strong organizational capabilities. Effective at prioritizing tasks and meeting deadlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Application Engineer Salesforce

Meta
03.2020 - Current
  • Company Overview: Meta (formerly Facebook) utilizes Sales Cloud to manage ad sales and track advertisers' contact and account information. Salesforce.com is used as a CRM platform for its products.
  • Interacting with business user groups for gathering the requirements and crafting them into solutions for Salesforce.com CRM implementation.
  • Providing the timelines for the development and release dates based on the functionality requirements. Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, and Reports, and created custom objects based on business needs.
  • Installed the Service Claim Management App managed package. Customized based on business functionality.
  • Involved in the design of the application and created custom objects, custom tabs, custom fields, and formula fields. Involved in requirement gathering, analysis, and testing the configurations and applications.
  • Transitioning requirements from the business to the offshore development team. Performing code review and testing before deployment to the production org.
  • Performed day-to-day user management on SFDC Org by configuring sharing rules, permission sets, roles, and profiles.
  • Provided post-implementation support to assist end-users in creating reports, dashboards, and certain administrative tasks, including creating and maintaining user profiles and privileges.
  • Created various custom objects, tabs, components, and Visualforce pages and controllers.
  • Developed and deployed workflows and approval processes for service claims and product/asset management.
  • Created custom links, formulas, layouts, workflows, and approval processes. Set both object-level and record-level security.
  • Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client requested Create/Read/Update/Delete capabilities.
  • Suggesting enhancements on the existing features to make the business users more user friendly in using the UI.
  • Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.
  • Creating Master data and configuration on UAT and Production environments
  • Created Reports, Dashboards, Page layouts, Search layouts to organize fields, custom links, related lists and Queues Deploy changes from SFDC sandbox environment to Production environment using changesets.
  • Followed bi-weekly sprint planning with agile methodology of development for project requirements given by the BA.
  • Getting sign-off from users for the functionality requirements and acceptance criteria.
  • Providing a timely demo and training before and after the production deployment.
  • Environment: Salesforce.com Platform, Apex Language, LWC, Data Loader, HTML, JavaScript, Workflow & Approvals, Bulk API, REST API, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, and Visual Studio.

Salesforce Developer

Intuit
01.2019 - 02.2020
  • Company Overview: Intuit handles people's taxes their bookkeeping and other financial management tasks. The company is a leading developer of software used for small business accounting (QuickBooks), and consumer tax preparation (TurboTax). Mint, the online service, helps manage personal finances and budgeting.
  • Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
  • Worked as SFDC Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
  • Reviewed and understood the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications.
  • Worked with Business Analysts and end-user to determine screen layouts for a new web application.
  • Implemented Web-to-Case, Email-to-Case functionalities to provide better customer support to the customers.
  • Effectively used the out of box Salesforce functionality to manage Campaigns, Opportunities, Cases and Events. Created a new object with multiple page layouts and record types.
  • Created Salesforce Process Builders to create, schedule, open, close, and advance tasks based on business requirements.
  • Created task views, reports, and dashboards for staff and management. Create Sales processes to automate Leads to Contacts, Accounts, and Opportunities and approval flow to further automate their sales process.
  • During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
  • Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
  • Designed various types of email templates in HTML and Visualforce for an auto-response to customers and worked on assignment rules, auto-response rules.
  • Created custom VF pages to leverage the functionality of displaying the information from different objects and update them on the same page.
  • Jenkins for Continuous Integration. JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
  • Created validation rules for performing data validations depending on the user’s profile and their record type
  • Performed all Salesforce Administrator duties for their clients.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. Created reports and dashboards, creating fields and formulas, workflow rules and approval process, editing user permissions and profiles.
  • Provided post-implementation support to assist end-users in creating reports, dashboards and certain Administration tasks including creating and maintaining user-profiles and privileges.
  • Responsible for drive end-user adoption by assisting in day-to-day Salesforce CRM support, including the management of system upgrades, releases, and change control processes.
  • Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading

Salesforce Admin/Analyst

PNC Bank
04.2017 - 12.2018
  • Company Overview: PNC offers a wide range of services for all their customers, from individuals and small businesses to corporations and government entities. PNC provides Retail Banking and a wide variety of asset management insights and solutions to affluent and ultra-affluent individuals and families.
  • Worked with the user group for requirement gathering throughout the planning and implementation.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with various salesforce.com objects like Accounts, contacts, Solutions and Custom Objects.
  • Developed various Custom Tabs, Tags and Components.
  • Implemented Sales force For Outlook functionality and installed outlook integration with different user systems.
  • Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
  • Worked with different Record types to setup for different Page layouts based on profiles.
  • Involved in setting up Profiles and assigning the Profiles to the Users.
  • Created different profiles and setup the permissions based on the roles in the organization.
  • Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
  • Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers.
  • Developed various Components and Visual Force Pages.
  • Created orchestrations for bi-directional integration of Salesforce and SAP using Jenkins tool.
  • Environment: Salesforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Hadoop Developer

Sling Media
01.2012 - 04.2016
  • Company Overview: Sling Media is the leading provider of multiscreen smart TV solutions for consumers and television operators. Sling Media is committed to developing products and solutions that empower you to watch your home TV - including the content you already pay for - anywhere in the world, on any connected device.
  • Worked with huge explicit and implicit dataset of consumer provided search behavior for spotting trends
  • Analyzed the data by performing Hive queries study customer behavior
  • Involved in Parsing JSON files and uploaded to database.
  • Experienced in managing and reviewing Hadoop log files
  • Experienced in running Hadoop streaming jobs to process terabytes of xml format data
  • Load and transform large sets of structured, semi structured and unstructured data
  • Wrote Map Reduce jobs for data pre-processing
  • Importing and exporting data into HDFS and Hive using Sqoop
  • Used Hive to analyze partitioned and bucketed data and compute various metrics for reporting
  • Exported the result set from Hive to MySQL using Sqoop after processing the data
  • Used Oozie workflow engine to run multiple Hive and Pig jobs
  • Generated Tableau reports with Hive queries for product development team
  • Good understanding and related experience with Hadoop stack-internals, Hive, Pig and Map/Reduce
  • Hands on exporting the analyzed data into relational databases using Sqoop for visualization and to generate reports for the BI team
  • Environment: Java/MapReduce, Hadoop2.2.0, Apache HIVE, Apache PIG, HBASE, SQOOP, MYSQL, SQL Server 2012, DB2, UNIX, PL/SQL, SQL Developer 2005, Tableau.

Education

Master of Sciences -

Osmania University
India
01.2002

Bachelor of Science -

Osmania University
India
01.2000

Skills

  • Salesforce Technologies: Salesforcecom platform, Lighting Web Component (LWC), Apex Language, Visualforce (Pages, Component & Controllers), Workflows & Approvals, Reports, Dashboards and Custom Objects
  • Salesforce Tools& Integration Tools: Forcecom Explorer, Forcecom Data Loader, Forcecom Excel Connector, Forcecom Platform (Sandbox, and Production)
  • IDE: Eclipse 35, Forcecom IDE, Visual Studio Code
  • Operating Systems: MS-Windows XP/ME/98/95/ 2000/NT 40, Red Hat Linux, and Unix
  • Database: MySQL, SQL Server

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advance Administrator
  • Salesforce Certified Platform Developer-I
  • Salesforce Certified Associate

Timeline

Application Engineer Salesforce

Meta
03.2020 - Current

Salesforce Developer

Intuit
01.2019 - 02.2020

Salesforce Admin/Analyst

PNC Bank
04.2017 - 12.2018

Hadoop Developer

Sling Media
01.2012 - 04.2016

Master of Sciences -

Osmania University

Bachelor of Science -

Osmania University

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